Cromwell Veterinary Group

Cromwell Veterinary Group is part of Linnaeus and operates across six practices, including the Great Cambourne surgery. The group says it has been serving local pets for more than 100 years and also has a rehabilitation centre. It states that emergency out-of-hours treatment is available, and recent reviewers often mention swift appointments, clear explanations, and friendly communication.

Services

• •General veterinary appointments for routine and problem visits, with reviewers describing swift access, including being seen within a few hours when a pet issue arose.
• •Online appointment booking, which one long-standing client highlights as easy and convenient.
• •Telephone advice and triage, with one owner describing kind, practical guidance on things to try at home first to avoid an unnecessary and stressful trip.
• •Out-of-hours and emergency care access: the practice states that local emergency out-of-hours treatment is available. Recent feedback includes both praise for care in and out of hours and one serious negative emergency account.
• •Referral onward for complex cases, including a review describing a cat being referred to a surgeon at another practice after a road traffic accident.
• •Rehabilitation services through the group’s rehabilitation centre.
• •Veterinary nurse training facility, listed in the clinic information.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner appreciated phone advice that helped avoid an unnecessary visit and expense, while another described a substantial bill during a negative emergency experience.

People

• •Jo and Rachel are named in a recent review as vets who were “absolutely incredible” with both pets and owners.
• •Sarah, a receptionist, is praised for being efficient with emails, replying quickly, and being pleasant to deal with in person.
• •Reception team members are also described in other reviews as polite, understanding, and helpful in arranging prompt appointments.
• •An unnamed phone adviser is credited with talking through options calmly and offering sensible home-care suggestions.

Reviews

Cromwell Veterinary Group has a 4.4/5 Google rating from 166 reviews.

• •Quick access is a consistent positive theme, with reviewers mentioning easy contact, online booking, and appointments arranged within hours.
• •Staff manner and communication are frequently praised: owners describe vets and reception staff as friendly, caring, and clear about diagnosis and follow-up care.
• •Named team members stand out in recent feedback, particularly vets Jo and Rachel and receptionist Sarah.
• •Out-of-hours feedback is mixed: some owners praise prompt care outside normal hours, while one detailed review reports a very poor emergency experience involving phone access, bedside manner, referral communication, and payment handling.