Cromwell Veterinary Group – Vets in Great Cambourne
Clinic Overview
Cromwell Veterinary Group is part of Linnaeus and operates across six practices, including the Great Cambourne surgery. The group says it has served local pets for more than 100 years, offers access to a rehabilitation centre, and provides local out-of-hours emergency treatment. Recent feedback often highlights prompt appointments, kind reception staff, and vets who explain treatment clearly, although views on emergency costs are more mixed.
Services
- •General veterinary appointments for routine care and new problems, with recent reviews mentioning check-ups, swift same-day access, and treatment for an allergic reaction while a client was away from home.
- •Online appointment booking, which a long-standing client describes as easy and convenient.
- •Telephone advice and triage, including practical guidance on what owners could try at home first to avoid an unnecessary trip.
- •Out-of-hours and emergency care access: the practice states that local emergency treatment is available. Reviews include praise for prompt help both in and out of hours, alongside some criticism connected to emergency access and fees.
- •Referral onward for complex cases, including an account of a cat being referred to a surgeon at another practice after a road traffic accident.
- •Rehabilitation services through the group’s rehabilitation centre.
- •Veterinary nurse training facility, listed in the clinic information.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner appreciated advice that helped avoid an unnecessary visit, while another strongly criticised high out-of-hours charges and rising medication costs.
People
- •Jo and Rachel are named as vets by a long-standing client, who says they are “absolutely incredible” with both pets and owners.
- •Sarah, a receptionist, is praised for being efficient with emails, replying quickly, and being pleasant to deal with in person.
- •Other recent reviews also highlight friendly reception staff and kind vets who explain treatment clearly.
Reviews
Cromwell Veterinary Group has a 4.5/5 Google rating from 172 reviews.
- •Prompt access is a common positive theme, with reviewers describing easy contact, straightforward booking, and being seen quickly for urgent concerns.
- •Staff manner is frequently praised: owners often mention kind receptionists, friendly vets, and clear explanations about treatment and follow-up care.
- •Reviews cover both routine care and urgent visits, including check-ups, sudden pet health problems, and out-of-hours support.
- •Negative feedback is mostly focused on emergency care costs, with one detailed review also criticising the handling of an earlier emergency case.
