Cromwell Veterinary Group

Cromwell Veterinary Group is a multi-site practice (six practices) that says it has been operating for over 100 years, and it also has a rehabilitation centre. The clinic states that access to emergency out-of-hours treatment is available. In the latest reviews, owners often describe being able to get appointments quickly (including “within a few hours”) and mention clear explanations and home-care guidance; one review also describes a serious complaint about out-of-hours handling of an injured cat, including concerns about phone availability, bedside manner, and information passed on during referral.

Services

•General veterinary appointments, with reviewers mentioning being booked in within a few hours for a pet problem.
•Telephone advice: one owner describes receiving at-home suggestions to try first, aimed at avoiding an unnecessary, stressful visit.
•Out-of-hours / emergency access: the website states access to local emergency out-of-hours treatment is available; reviews include both positive experiences “in- and out-of-hours” and a strongly negative account of an emergency situation.
•Referral onward for complex cases: one owner describes their cat being referred to a surgeon at another practice after a road-traffic accident.
•Veterinary Nurse Training facility (listed in the clinic data).

People

•Reception team: mentioned as “polite,” “understanding,” and helpful in getting an appointment booked quickly (within hours).
•A female vet (unnamed in reviews): described as handling the pet well and explaining follow-up treatment clearly for the owner to do at home.
•Unidentified phone adviser (unnamed): one owner credits a staff member for talking through options and suggesting home steps first, with the explicit goal of avoiding unnecessary stress (and cost) if a visit wasn’t needed.

Reviews

4.4 stars from 165 reviews. Owners most often write about quick access to appointments and clear communication, but there is also a detailed negative account of an emergency visit and how it was handled. “”

•Speed of access: several reviews mention being seen swiftly, including appointments within a few hours.
•Communication and guidance: owners describe vets/staff explaining what was happening and what to do at home as follow-up.
•In- and out-of-hours experiences are mixed: some reviewers explicitly praise care “both in- and out-of-hours,” while one reviewer reports an out-of-hours incident involving an injured cat, alleging missed information during diagnosis/referral, a problem reaching the clinic by phone, and feeling pressured about payment before help.

Reviews for Cromwell Veterinary Group

Note: Showing the 5 most recent Google reviews out of 165 we track in total. Recent reviews may not be representative of overall sentiment.

Lynsey Mackay

a month ago

Awful vet, our cat was run over, we were unaware of this, seen a post on social media so called straight away via phone, no answer. To see if it was definitely our cat that had been taken by a member of public who witnessed the accident to this vets. Obviously in a panic we didn't hang around for the phone to be answered and I drove straight there. Told the lady there we'd been trying to ring for the whole of our 20min or so journey and was answered by them saying the phone was in a vets/receptionist pocket no battery life left, shocking behaviour by a so called emergency vet. Finally get in to see if it was our cat and it was so we were obviously devastated,his back legs hips were damaged you could clearly see that but the vet then put him on the floor to prove to us he couldn't stand up, we were absolutely shocked by this as he was clearly in a state and very obviously in pain and stress etc.This was 2 years ago and thanks to us and the surgeon we were referred to our cat has made a full recovery. But we have absolutely no thanks or praise to this vets at the time as they also missed vital information when diagnosing our cat and passing on relevant information to our surgeons at another practice.On leaving the practice we had to pay a substantial amount before they would offer any help to our cat but we just feel like there was no care, compasion or anything really for our situation, it was literally like you pay us or we put your cat down. We have been here before with our other animals and have questioned the care they've received. We haven't been back since this experience and never will.we have found a far better out of hours vets. Definitely would not recommend. The surgeon Cromwell recommended us to however I have nothing but praise for and the care and advice they and us gave our cat has changed how this surgeon treats his future patients with similar issues. Our cat was a complex case.

Eve Riley

2 months ago

alexandra davidson

3 months ago

Fantastic care both in- and out-of-hours. We have always been given a swift appointment. Staff all exemplary.

Gisel Schvaneveldt

Es una veterinaria muy amigable parking gratis

Paradise Lost

6 months ago

We needed to get to see a vet after a problem with our pet. Was very easy to contact the practice, receptionist was very polite and understanding and we were booked for an appointment within a few hours. The lovely lady vet was very good with our pet and explained everything to us clearly and what to do in the follow up treatment by ourselves. All is good now.

Maria silva

4 months ago

Vets are really really nice to the animals and the place is clean and the people are very friendly. I recommend

Michael Cooper

a year ago

Absolutely first class service, everybody from the Receptionist to the Vet were very friendly and caring and the Vet was so efficient with the fast diagnosis and now has my cat back to normal, we are so happy. Thank You Michael.

Laura Evans

Spoke to a lovely lady on the phone this afternoon after a concern I had about my cat, explained my concerns and how I didn’t want to stress him with a vet visit if it was not necessary, this lady (so sorry I don’t remember your name) was so kind in explaining some things to try at home before deciding if a vet visit was necessary, safe to say these suggestions seemed to have helped (🤞🏻) and provided a solution without the stress of taking him to the vet (and also saving me money), thank you so much for the advice and support from a concerned pet owner!!