
Medivet St Neots is part of the Medivet group and offers routine and medical care for a range of pets (including cats, dogs, rabbits, small mammals and exotics). The clinic lists 15‑minute consultations, an in‑house lab and X‑ray facilities, and it is a Veterinary Nurse Training facility.
In the latest reviews, owners repeatedly describe compassionate support during difficult situations (including help with paperwork after a pet’s death and a condolence card signed by staff). Reviews also mention surgical procedures, emergency hospitalisation, and practical problem‑solving for issues like fur matting and arthritis. One recent review reports a sharply negative experience with a receptionist’s manner, while still saying the vet was “lovely as usual.”
Services and capabilities mentioned on the clinic website include
Out‑of‑hours care: the website states that out‑of‑hours care is provided by Cromwell Veterinary Group.
Species listed on the website: cats, dogs, rabbits, small mammals and exotics.
Names mentioned in reviews include Jade, Amy, Sofia, Emma, Chris and Shauna (roles not stated).
What reviewers describe them doing
4.7 stars from 160 reviews. - Compassion in end‑of‑life and emergency situations: owners mention support when a cat was euthanised after severe injuries, and help with paperwork plus a condolence card after a loss.
Note: Showing the 5 most recent Google reviews out of 160 we track in total. Recent reviews may not be representative of overall sentiment.
a month ago
a month ago
I used to be so impressed with Medivet St Neots but our last visit was disappointing. Receptionist was SO rude to other members of staff, and even recommended customers in front of us to go to other vets (naming multiple) saying they’re cheaper! Receptionist then asked a different vet to see us as the other one hadn’t yet in a very rude manner right in front of us leaving us feeling very awkward and like we were an annoyance instead of customers who have been patiently waiting! Previously had great experience and have both my dogs signed up to monthly plans with Medivet, but will be moving vets as the attitude is awful from reception - didn’t catch her name but she’s ruder and ruder everytime we visit. Vet was lovely as usual, is honestly a real shame!
2 months ago
This practice is professional, caring, knowledgeable. Really looks after you and your pets, remembers you and takes an interest in your beloved pets. Would recommend them to anyone
2 months ago
The staff at the St. Neots branch are amazing. We had a very sad event recently and not only did they sort out all the paperwork for us (which would have been a very difficult thing for us to do under the circumstances) they were very kind to us and we were bowled over by the fact that they even sent a card of commiserations listing all the staff who had known our cat - present and past! Thank you everyone we can never thank you enough.
3 months ago
a month ago
I would love to thank all the staff at Medivet St Neots Cambridgeshire and woodgreen animal shelter. You helped me so much with my cat Bear, he had been knocked over and his back legs and pelvis were extremely damaged, unfortunately we had to say good bye to our fur baby that day, as there was no way of saving him from the damaged that had been done. But the care and attention and help you gave, I will be forever grateful. Thank you all so much.
a month ago
the service provided by Jade and Amy for my cat Poppy was nothing short of outstanding - perfection. They went beyond all expectations to sort out Poppy's problems with her fur matting and her arthritis.
2 months ago
We joined Medivet St Neots when we welcomed our kittens Bella and Chip to our home in December 2024. Since then we’ve had nothing but care and kindness from all the team at St Neots. From regular check ups, surgical procedures and more recently an emergency hospitalisation, it’s been nothing but top quality care and most importantly so much compassion and empathy. It’s easy to get an appointment as well. They not only provide a great service, but they care about your pet and how their owners must be feeling. We have never felt intimidated, silly for asking questions or felt rushed during an appointment. A special mention to name a few of the team we have had the pleasure to meet along our kittens care journey, Amy, Jade, Sofia, Emma, Chris, Shauna. Thank you for always being there for us and most importantly for Bella and Chip!
3 months ago
Our new.vet is lovely very knowledgable and cares about our 2 cats well one kitten and one older cat Best move we ever made moving to medivet
3 months ago
My extremely nervous former foster cat was so well cared for and provided with a stress free environment to recover from her op away from other animals
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