Cromwell Veterinary Group

Cromwell Veterinary Group describes itself as having served pet owners for over 100 years, with multiple practices and a rehabilitation centre, and it also operates as a veterinary nurse training facility. The practice states it provides access to emergency out-of-hours treatment. In the latest reviews available to us, owners frequently mention friendly reception staff, being seen reasonably quickly even when busy, and vets giving detailed, practical guidance (including clear instructions on how to administer medication at home). A small number of reviews report upsetting handling experiences during appointments (for example, a booster visit where a dog squealed, and one account of a vet not examining a cat).

Services

• •Routine appointments mentioned in reviews, including booster injections.
• •Parasite prevention supply via a Pet Club membership (owners mention regularly collecting worming and flea treatments).
• •In-patient/hospital care is referenced by one owner whose kitten was “admitted to the animal hospital.”
• •Home-care and medication support: owners describe vets explaining how to administer medication and what to do if an issue persists.
• •Rehabilitation centre (stated on the clinic website).
• •Emergency out-of-hours treatment access (stated on the clinic website).
• •Veterinary nurse training facility (from clinic data).

People

• •Reception team: repeatedly described as friendly and welcoming; one reviewer notes they were seen fairly quickly despite the practice being busy.
• •Vets: multiple reviews describe vets “really listening” and giving detailed explanations, including step-by-step guidance on giving medication at home. One negative review describes a vet who “wouldn’t touch” or examine a cat, which the owner found unusual.
• •Nurses: mentioned alongside reception and vets as part of a supportive team, particularly during a difficult period involving a kitten’s hospital admission.

Reviews

Google rating: 4.6 stars from 155 reviews. The latest reviews skew strongly positive, with a couple of specific complaints about animal handling during visits. “”

• •Reception experience is a consistent strength: friendly welcomes and helpfulness are mentioned repeatedly.
• •Communication and at-home guidance: owners describe detailed advice, clear medication instructions, and feeling informed about next steps.
• •Support during more serious illness: one owner highlights kindness and support from the whole team when their kitten needed hospital admission.
• •Handling concerns appear in a minority of reviews: one owner reports their dog squealed during a booster injection; another says a vet did not examine their cat and asked the owner to manage the cat during the consult.