Specialist Vets in March

## Summary SigmaVet is an independent veterinary clinic (no corporate group mentioned) that advertises **24/7 on‑site care for clients** and has in‑house **X‑ray and ultrasound**. Based on the website and recent reviews, it appears set up for both routine care (vaccinations, neutering, microchipping, parasite cover) and more involved cases (dental work, investigations, and surgery/operations). Concrete details owners mention include staff making practical adjustments for a **reactive dog** (waiting in a treatment room until other animals had gone; removing a dog‑shaped clock the dog reacted to), **thorough explanations before an operation**, and **dental teeth cleaning** with owners happy with the results. ## Services From the clinic website: - **24/7 on‑site care** for clients; **Sunday emergencies only** stated - **Vaccinations** - **Neutering** - **Microchipping** - **Flea/tick/worming** treatments - **Dental care** - **Imaging:** **X‑rays** and **ultrasound** - **Cardiology referral** (listed as a service) From recent owner reviews: - **Dental teeth cleaning** for dogs (reported as successful with good results) - Treatment for a **painful ear** in a dog - Management of **pancreatitis** and an **injured toe** in a dog - **Surgery/operation** discussed for a dog (owners describe being kept reassured and well-informed) ## People - **Dr Andrei Ghiorghiu** (named in multiple reviews): described as taking time to **explain everything in detail**, giving **advice at a first visit**, and handling a **very scared cat** well. - **Reception/team**: repeatedly mentioned for creating a **welcoming, calm environment** and supporting owners of anxious or reactive pets (including allowing a reactive dog to stay in a room until other animals had passed). ## Reviews **Google: 5.0 stars from 29 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Staff make specific accommodations for **nervous/reactive pets** (e.g., waiting away from other animals; reducing triggers in the room). - Owners highlight **clear explanations**, especially around **operations** and when a pet is very unwell. - Positive feedback on **dental treatment** (teeth cleaning) and general medical visits (ear problems, pancreatitis, minor injuries). - One owner explicitly notes their **bill was lower than expected** after a visit for a poorly cat.

## Summary Nene Veterinary Group – March is part of Nene Veterinary Group, a three-branch practice providing small-animal care, and it’s listed as a veterinary nurse training facility. Recent reviews most often describe a practice geared toward long-term pet care across life stages, including urgent appointments and end-of-life support. Specifics owners repeatedly mention include: clear, “unbiased” explanations in simple terms; staff taking time to keep anxious or “tricky” dogs calm during examinations; updates during an emergency visit for an older cat; and thoughtful handling of ashes and bereavement conversations after a pet’s death. ## Services - Small-animal veterinary care (stated by the practice). - Puppy vaccination visit with a full physical check mentioned in reviews (first injection appointment described as “checked all over”). - Urgent/emergency appointment availability is referenced in a review (an “emergency appointment” for an older cat), including providing updates. - End-of-life care support is referenced in reviews (support around saying goodbye to pets, and later collecting ashes). ## People - **Giovanni (vet)**: Mentioned as putting a dog at ease who “doesn’t like coming to the vet’s,” during an exam; gave the dog a treat. - **Tracy (receptionist)**: Named as “very helpful” in one review. - **Reception team (unnamed)**: Mentioned for being kind and supportive during difficult visits, including a gesture when handing over a pet’s ashes and offering comforting words. ## Reviews **4.8 stars from 57 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear communication: owners mention staff listening thoroughly and explaining options in simple, memorable terms, described as “unbiased advice/information.” - Handling anxious pets: multiple reviews describe taking time to keep nervous or difficult dogs calm during stressful visits. - Urgent care experience: one owner describes an emergency appointment for an older cat with good communication from first call through consultation and updates. - Compassionate end-of-life support: several reviews focus on empathy when pets were euthanised and during ashes collection. - Billing transparency on a vaccination visit: one reviewer notes they were “only charged for the injections” after their puppy’s first injection appointment included a check-over.

## Summary Amical Veterinary Centre is an **RCVS Practice Standards Scheme**–accredited practice with a **purpose-built, modern clinic** and **modern diagnostic equipment** stated on its website. It is also listed as a **veterinary nurse training facility** and as providing **emergency veterinary services (24/7 or extended hours)**. From the latest reviews available to us, owners describe routine care such as **vaccination/injection visits, check-ups, nail clipping, and neutering (“the snip”)**—including for **rabbits**. Reviewers also mention **X‑rays** (one serious complaint alleges an inadequate X‑ray contributed to a dog’s death). A repeated negative theme is a **payment/insurance policy change under new management**, with some owners saying they are now expected to **pay upfront even when insured**. ## Services Services explicitly referenced in the available information include: - **Routine consultations and check-ups** (e.g., annual check-ups mentioned for rabbits) - **Vaccinations / injection boosters** - **Neutering** (“the snip” referenced) - **Nail clipping** (toenails clipped for rabbits) - **Diagnostic imaging (X‑ray)** (mentioned in a complaint) - **Emergency veterinary services (24/7 or extended hours)** (listed in the clinic data) - **Veterinary nurse training facility** (listed in the clinic data) ## People - **Mr Jowly (retired)**: one long-term client says they previously received “really good advice” from him. - **Current vets and reception staff (not named)**: multiple reviewers describe vets as **helpful/polite/professional**, and reception/booking as **friendly and hassle-free** (examples include rabbit booster and nail-clip visits, and a dog appointment arranged smoothly while the owner was travelling). - **Management / policies (not named)**: more than one reviewer attributes dissatisfaction to **“new management”**, mainly around **upfront payment expectations even with insurance**. ## Reviews **Google rating: 4.6 stars from 318 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Routine care experiences are commonly positive**, including boosters/injections, check-ups, and nail clipping; one owner says their pet “just loves the vet.” - **Rabbit care is specifically mentioned** (annual check-ups, boosters, nail clipping), with praise for both vet and reception staff. - **Payment and insurance handling is a repeated complaint**: some insured clients say they are now expected to **pay the full amount upfront** and reclaim later, and one reviewer contrasts this with another practice billing the insurer directly for higher-cost treatment. - **Service concerns after a “takeover/new management”** are raised by multiple reviewers, including complaints about being treated “like a cash cow.” - **A serious clinical complaint alleges poor X‑ray assessment and outdated equipment**, with the reviewer attributing a pet’s death to this; this conflicts with other reviewers reporting good treatment and professionalism.