Welland Valley Vets Ltd

- Several recent 5-star reviews describe a warm, personal experience, saying staff are friendly and appointments do not feel rushed. - Continuity is a recurring strength: owners value being able to see the same vet, and Rachel Caplan is singled out for empathy, honesty and trusted judgement over several years. - Some long-term clients describe the practice as consistently helpful over many years, even when appointments run late.

Welland Valley Vets Ltd in Orton offers routine first-opinion veterinary care including health checks, vaccinations, neutering and dentistry. Reviews highlight a friendly, personal feel and the ability to build continuity with the same vet over time, which some owners particularly value for older dogs and ongoing medical issues. Feedback is mixed overall, with positive comments on staff warmth and clinical trust alongside some older complaints about rescheduled appointments, delays and communication.

Services

•Routine preventive care: Health checks and vaccinations are listed among the core services.
•Surgery and procedures: The practice offers neutering, and reviews also refer more generally to a “standard op”, although the exact procedure was not specified.
•Dental care: Dentistry is included in the practice’s services.
•Ongoing medical support: Reviews mention dogs being looked after over several years, including pets with medical issues and older dogs needing continued management and continuity of care.

Pricing

No published pricing information is currently available for this clinic.

People

•Rachel Caplan (vet): Praised for long-term continuity, empathy, open and honest communication, and a pragmatic approach, especially with older dogs.
•Rob (role not specified): Mentioned positively by an owner who said he did everything he could for a dog with medical issues and was always honest.
•Reception team: Reviews describe the front-of-house team as friendly and welcoming, with one older review saying a receptionist helped defuse a difficult situation.

Reviews

Google reviews show 3.6 stars from 26 reviews. Recent written feedback is mixed, with more recent comments leaning positive.

•Several recent 5-star reviews describe a warm, personal experience, saying staff are friendly and appointments do not feel rushed.
•Continuity is a recurring strength: owners value being able to see the same vet, and Rachel Caplan is singled out for empathy, honesty and trusted judgement over several years.
•Some long-term clients describe the practice as consistently helpful over many years, even when appointments run late.
•Negative reviews focus on operations rather than clinical care, mentioning rescheduled appointments, missed callbacks, waits of 30 to 40 minutes, and one complaint about a quoted procedure cost later increasing.

Reviews for Welland Valley Vets Ltd

Note: Showing the 10 most recent Google reviews out of 26 we track in total. Recent reviews may not be representative of overall sentiment.

Michael

1 month ago

Welcoming staff, the receptionist is always so friendly and you never feel your appointment is rushed. The vet has taken the time to get to know me and my dogs and I really trust their advice. So glad to have found this independent vets. Highly recommend

Karen Mason

2 months ago

"I don’t usually leave reviews, but everyone here is so friendly and welcoming that I felt I should. It feels really personal and you’re always made to feel at ease. I also really like that you can see the same vet each time if you want, which makes such a difference. You never feel rushed and it’s clear they genuinely care. Would definitely recommend."

Suzie Harris

6 months ago

Rachel Caplan has been my vet and looked after both of my dogs, for several years. The continuity of a relationship with the professional who takes care of your most loved pets, is paramount to me. She is always so empathetic and kind with a pragmatic approach, which I greatly appreciate. Communication is always open and honest. I feel 100% confident in her judgement and now that my dogs are both in the later stages of their lives, this is so important to me. A well deserved 5 star review.

Amity

1 year ago

Denise Casey

2 years ago

I used this vets with my dog. He had few medical issues and I found the service brilliant. Rob did everything he could for my dog and was always honest with me. All the other staff were equally as good. I would highly recommend this practice.

Daria Zakiewicz

3 years ago

I recently had a few appointments every single one of them was rescheduled to a different date or time, on one occasion the were meant to call back but didn’t. On the day of the appointment 40 min waiting time. When asked about the cost of the standard op prior to booking it I was told the price to then be surprised 2 weeks later that the cost is 30% higher. To one of the appointments I was told at the door by the owner that I cannot come in as I don’t wear a mask (no masks required by law for 1 year). Receptionist rescued the situation at the time. Anyhow this was the last time they saw me and my doggy.