Welland Valley Vets Ltd – Vets in Orton
Clinic Overview
Welland Valley Vets Ltd is described on its website as a small, independent practice (formerly known as Clear Ridge Vets). The clinic highlights routine, ongoing care such as vaccinations, neutering, and dentistry. Recent reviews are mixed: some owners value long-term continuity with the same vet and describe “open and honest” discussions, while others report repeated appointment rescheduling, long waits, and a quoted procedure cost later increasing by around 30%.
Services
Based on the website summary, the practice offers
- •Health checks and vaccinations
- •Neutering
- •Dentistry
From reviews, owners also mention
- •Ongoing management of dogs with “medical issues” (no specific conditions or treatments described)
- •Discussions around the cost of a “standard op” (procedure type not specified)
People
- •Rachel Caplan (vet): Mentioned by name in recent reviews as providing long-term continuity for the same owner’s dogs over several years, with “open and honest” communication and a pragmatic approach—seen as particularly important for older dogs.
- •Rob (role not specified, likely vet): Praised in older reviews for doing “everything he could” for a dog with medical issues and for being honest.
- •Reception team: One reviewer says a receptionist “rescued the situation” after the owner reportedly refused entry due to not wearing a mask.
Reviews
Google rating: 3.5 stars from 24 reviews. “”
- •Several 5-star reviews describe long-term relationships with the practice and specific vets, with emphasis on frank, honest conversations and trust in clinical judgement.
- •Multiple 1-star reviews report operational frustrations: appointments being rescheduled, callbacks not happening, and waits of 30–40 minutes even for early appointments.
- •Pricing transparency is a recurring negative in one review: an expected “standard op” price was later said to be about 30% higher than originally quoted.
- •A mask-related dispute is described in one review: the owner allegedly refused entry because the client wasn’t wearing a mask, while the receptionist tried to resolve it.
Animals Treated at Welland Valley Vets Ltd
Animals We Treat
Companion Animals
Opening Hours – Welland Valley Vets Ltd
Opening Hours
Hours
Reviews for Welland Valley Vets Ltd
Note: Showing the 5 most recent Google reviews out of 24 we track in total. Recent reviews may not be representative of overall sentiment.
Suzie Harris
a month ago
Rachel Caplan has been my vet and looked after both of my dogs, for several years. The continuity of a relationship with the professional who takes care of your most loved pets, is paramount to me. She is always so empathetic and kind with a pragmatic approach, which I greatly appreciate. Communication is always open and honest. I feel 100% confident in her judgement and now that my dogs are both in the later stages of their lives, this is so important to me. A well deserved 5 star review.
Suzie Harris
3 months ago
Rachel Caplan has been my vet and looked after both of my dogs, for several years. The continuity of a relationship with the professional who takes care of your most loved pets, is paramount to me. She is always so empathetic and kind with a pragmatic approach, which I greatly appreciate. Communication is always open and honest. I feel 100% confident in her judgement and now that my dogs are both in the later stages of their lives, this is so important to me. A well deserved 5 star review.
Amity
10 months ago
Denise Casey
2 years ago
I used this vets with my dog. He had few medical issues and I found the service brilliant. Rob did everything he could for my dog and was always honest with me. All the other staff were equally as good. I would highly recommend this practice.
Denise Casey
2 years ago
I used this vets with my dog. He had few medical issues and I found the service brilliant. Rob did everything he could for my dog and was always honest with me. All the other staff were equally as good. I would highly recommend this practice.
Daria Zakiewicz
3 years ago
I recently had a few appointments every single one of them was rescheduled to a different date or time, on one occasion the were meant to call back but didn’t. On the day of the appointment 40 min waiting time. When asked about the cost of the standard op prior to booking it I was told the price to then be surprised 2 weeks later that the cost is 30% higher. To one of the appointments I was told at the door by the owner that I cannot come in as I don’t wear a mask (no masks required by law for 1 year). Receptionist rescued the situation at the time. Anyhow this was the last time they saw me and my doggy.
Daria Zakiewicz
3 years ago
I recently had a few appointments every single one of them was rescheduled to a different date or time, on one occasion the were meant to call back but didn’t. On the day of the appointment 40 min waiting time. When asked about the cost of the standard op prior to booking it I was told the price to then be surprised 2 weeks later that the cost is 30% higher. To one of the appointments I was told at the door by the owner that I cannot come in as I don’t wear a mask (no masks required by law for 1 year). Receptionist rescued the situation at the time. Anyhow this was the last time they saw me and my doggy.
Pebbles 22198XX
3 years ago
Alex Renton
3 years ago
This group have given excellent service to me and my dogs for twenty years plus, I have found them friendly and helpful to a fault. If they are running late it's probably because the vet is taking longer than expected with a previous patient and you would want that if it was your pet wouldn't you?
Ashley Stuart
7 years ago
Our pets receive okay care at this location but the humans receive very little care. Every appointment made resulted in a reschedule or (at least) 30 minute delay, including first-of-the-day appointments. We've continued using Clear Ridge for convenience and are quite excited to find another vet.
