East of England Veterinary Specialists Ltd, located in Royston, is a highly regarded veterinary clinic with a strong focus on specialized care. The clinic boasts an impressive Google Maps rating of 4.9 stars based on 98 reviews, indicating a high level of customer satisfaction.

The clinic is especially noted for its surgical expertise, with multiple reviews praising its handling of complex procedures such as Femoral Head Ostectomy (FHO) and Tibial Plateau Leveling Osteotomy (TPLO). A recurring theme in the reviews is the competence and compassion of the staff, particularly individuals like Sebastian and Martin, who are frequently mentioned for their professionalism and care. Clients appreciate the thorough explanations of procedures and the attentive aftercare provided, which includes follow-ups and assistance with insurance claims.

However, one negative review highlights an issue with a temporary cast that did not last as expected, raising concerns about the clinic's response to complications and the lack of an emergency service. This review, though an outlier, points to the importance of clear communication and customer service, especially when dealing with financial constraints and post-operative care.

Overall, East of England Veterinary Specialists Ltd is highly recommended for its surgical services and dedicated team, although prospective clients might want to discuss emergency care options and costs upfront. The clinic's ability to build a familial atmosphere and instill confidence in pet owners is a significant strength, as reflected in the overwhelmingly positive feedback.