Pet Doctors Soham – Vets in Soham
Clinic Overview
Pet Doctors Soham is part of the CVS Group-owned Pet Doctors Veterinary Group and is listed as a veterinary nurse training facility. It is used for a mix of routine care, planned procedures, investigations, and end-of-life appointments. Recent feedback is mixed overall: many owners describe a friendly, organised practice with clear communication, while a smaller number of reviewers raise serious concerns about rabbit care and about diagnosis and billing in one end-of-life case.
Services
- •Routine veterinary care and common procedures: Reviews mention general appointments, cat neutering, and dog spay surgery, suggesting the practice is regularly used for everyday pet care as well as planned operations.
- •Diagnostics and oral examinations: One detailed review refers to a dog being sedated for a mouth examination with blood testing as part of investigating dental or oral problems.
- •Care for unwell pets and end-of-life support: Owners describe the practice handling very poorly elderly pets, euthanasia appointments, cremation, and return of ashes. Experiences in this area are mixed, with some owners feeling well supported and others describing distressing problems.
- •Small pets and rabbits: Reviews show the clinic sees rabbits and other small pets, including past positive mentions of rabbit care and more recent strongly negative rabbit-related feedback.
- •Training role: Clinic information lists the practice as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are limited, but complaints focus on charges, billing changes, and poor value in one complicated case, while positive reviews tend to focus more on care, organisation, and staff manner than on price.
People
- •Sam is praised as kind, attentive, and clearly passionate.
- •Bea is named positively for a dog spay and for supportive handling during an end-of-life appointment.
- •Chloe is thanked for looking after a dog during surgery and is also mentioned positively in rabbit care.
- •Emily is mentioned alongside Chloe for peri-operative care during a spay.
- •Ria and Rowena are thanked by a long-term client for their support over the years.
- •Reviews also speak well of the wider team, including receptionists, nurses, and vets.
Reviews
Google rating: 4.5/5 from 139 reviews.
- •Positive reviewers often describe the team as friendly, welcoming, professional, and well organised, with visits feeling calm and communication clear.
- •Recent 5-star feedback includes praise for Sam, general professionalism, and the sense that the clinic puts pets first.
- •Reviews also include good experiences with routine procedures such as cat neutering, and with caring for a very elderly pet that was seriously unwell but recovered.
- •Negative feedback includes a repeated complaint about diagnosis changes, billing errors, and handling around euthanasia and cremation, as well as more recent strong criticism of rabbit care from dissatisfied owners.
