Pet Doctors Soham

Pet Doctors Soham is part of the CVS-owned Pet Doctors Veterinary Group and is listed as a veterinary nurse training facility. Recent feedback paints a mostly positive picture of a friendly, organised practice used for everything from routine procedures to serious illness and end-of-life care. Alongside that, there is a serious complaint about diagnosis changes and billing accuracy around one case.

Services

•Routine veterinary care and common procedures: Reviews mention general check-ups, cat neutering, and dog spay surgery, suggesting the practice is regularly used for everyday pet care as well as planned procedures.
•Diagnostics and oral examinations: One review refers to a dog being sedated for a mouth examination, along with blood testing, as part of investigating dental or oral problems.
•End-of-life care: Owners mention euthanasia appointments, cremation, and return of ashes, with several describing calm and supportive handling at a difficult time.
•Care for unwell and small pets: Recent examples include treatment for a very poorly elderly pet that recovered, a rabbit whose owner says the team saved its life, and welcoming handling of a hamster.
•Training role: Clinic data lists the practice as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews on cost are limited, but one repeated complaint describes charges and billing changes around a sedation, examination, euthanasia, and cremation case as distressing and poor value, while positive reviews focus more on care and service than price.

People

•Sam is praised in a recent review as kind, attentive, and clearly passionate.
•Bea (vet) is named positively for performing a dog spay and for handling an end-of-life appointment in a warm, supportive way.
•Chloe is thanked for looking after a dog during surgery and is also singled out for going above and beyond in a rabbit emergency.
•Emily is mentioned alongside Chloe for peri-operative care during a spay.
•Ria and Rowena are thanked by one long-term client for years of support with the family’s dogs.
•Reviews also speak well of the wider team, including receptionists, nurses, and vets.

Reviews

Google rating: 4.6/5 from 133 reviews.

•Many recent reviewers describe the team as friendly, welcoming, professional, and well organised, with clear explanations and a calm atmosphere during visits.
•Routine procedures are reviewed positively, including a cat neutering and a dog spay, with named praise for staff involved in peri-operative care.
•Reviews also highlight compassion during serious illness and final-life care, including one elderly pet that recovered after being very poorly and several owners who felt supported through difficult moments.
•A serious negative review, repeated several times, alleges a changing diagnosis, billing errors, and poor handling of after-death arrangements in one case.

Reviews for Pet Doctors Soham

Note: Showing the 10 most recent Google reviews out of 133 we track in total. Recent reviews may not be representative of overall sentiment.

Rebecca Wells

1 month ago

I can’t recommend this practice highly enough. The whole team are incredibly friendly, welcoming, and genuinely caring. They make every visit feel calm and stress-free, which means a lot when you’re worried about your pet. They’re also efficient and well organised, so you’re never left waiting or unsure about what’s going on. Everything is explained clearly, and you always feel like your pet is in safe hands. A special thank you to Sam, who is absolutely wonderful — kind, attentive, and clearly passionate about what she does. It really makes a difference❤️

Christopher Chapman

An exceptionally professional and competent service. Cheddar the cat.

William

3 months ago

They put pets first

lucy sidwell

1 year ago

My cat went in and god neutered today, came home acting like he’s had crack. 10/10 would recommend, hilarious.

Annette Attlesey

Terrible service, first say they sedated my dog examined it called me to say a adcess and bad tooth, bloods all good. The less then 2 minutes later called to say tumours and masses in her mouth it's cancer? Then changed bill numerous times for same thing. charged us for even 10 mins to prep room £144. Couldn't get bill right, prep room for operation? Surely room should be prepped.18 emails trying to sort with manager the bill. So to sedate a dog check her mouth, put her to sleep as told she in pain!. nearly £900. Manager was unprofessional. Vet phoned to admit she got diagnoses wrong first time , even though she fully examined her mouth? Trying to say good bye to her and they more interested in what they can sell you. Took 7 days my baby still in a fridge, because they couldn't get bill right? So I paid bill just so I can put her to rest get her ashes. Now I am taking this all the way. Wrongly billed, wrongly diagnosed, upset, bad customer relations, in total they billed us from £606 to having operation to not having operation to me paying 2 bills big bills, double up. For examination of mouth, 1 blood test, prep of surgery room? Put to sleep and cremation. I just wanted my baby put to rest, it's been attitude, lies, bad customer relations, no greifing process, no organisations and no considering for pet owner or pet. Very bad service. I have a brain tumour myself and the whole process was no thought for dog or owner, just about money. Be careful choose right for your pet. I have moved my other dog. Previous vets here excellent. Now it's not

Annette Brennan

Annette

June

Cefa is 20 and 7 months old. She is part of my Family. She was very poorly and we thought this is it, she will need to be pts. But the love and care Cefa received from Pet Doctors in Soham was fantastic. Cefa as pulled through and is doing really well. Hopefully she will make 21 in February.

Michaela clark

They are very friendly and very helpful , my son has autism and they was lovely with him as well , they all loved our hamish , I think hamish loved all his cuddles from the staff members . Highly recommended them .