Cromwell Veterinary Hospital

In the latest reviews available to us, owners most often mention: - Same-day care being arranged for urgent problems (ear infection; a dog “fit in for an operation the same day”). - Clear explanations of diagnoses and what to expect before and after procedures (including at discharge). - Out-of-hours support and compassionate handling of end-of-life situations (including making paw/foot prints and providing a fur clipping after a cat was euthanised).

In the latest reviews available to us, owners most often mention

•Same-day care being arranged for urgent problems (ear infection; a dog “fit in for an operation the same day”).
•Clear explanations of diagnoses and what to expect before and after procedures (including at discharge).
•Out-of-hours support and compassionate handling of end-of-life situations (including making paw/foot prints and providing a fur clipping after a cat was euthanised).
•A significant cost complaint from an out-of-hours visit (a reported £250 just to be seen and a quote of ~£1,000 for re-stitching, with the owner also saying staff did not bandage the wound).

Services

Based on the website summary, structured clinic data, and the written reviews available to us, services referenced include

•Emergency / out-of-hours care (owners describe phone support and being seen during the evening; the website states access to emergency out-of-hours treatment).
•Same-day appointments for acute issues (e.g., dog ear infection).
•Surgery/operations (one owner reports their dog was fitted in for an operation the same day; another review discusses re-stitching after a pet chewed stitches).
•Treatment for wounds and post-op care (re-stitching discussion; discharge process mentioned).
•Medication and supplies (antibiotic and an Elizabethan collar/cone are mentioned in an out-of-hours case).
•End-of-life care (support around saying goodbye; memorial items like paw/footprints and a fur clipping were provided).
•EHC paperwork (one owner says they joined initially to obtain an “EHC”).
•Care for small mammals (a rat is mentioned as being treated out of hours).
•Veterinary nurse training facility (listed in the clinic data).

Pricing

Pricing is only mentioned in one negative out-of-hours review

•£250 “just to be seen” for an evening out-of-hours visit (as reported by the reviewer).
•A quoted ~£1,000 to “stitch back up” (as reported by the reviewer). The same reviewer compares this with £183 paid at a different vet for the original surgery (included here as context for their complaint, not as this clinic’s price).

People

Named team members mentioned in reviews

•Polly (vet) — described by one owner as “thorough” during an urgent visit.
•Lauren (nurse) — described as “excellent” during the same visit. Other staff roles described (not named)
•Out-of-hours vet — described as understanding/supportive in one case; another owner describes dissatisfaction with what was provided during an out-of-hours visit.
•Discharge nurse — mentioned positively for kindness when a dog went home after an operation.
•Reception/switchboard staff — several owners mention friendly, helpful handling and smooth check-in, including meeting an owner on arrival in an urgent situation.

Reviews

Google rating: 4.2 stars from 213 reviews. - Speed of access: multiple owners mention being given a same-day appointment, including being fitted in for a same-day operation.

•Communication: owners describe diagnoses and plans being explained clearly (including before and after surgery, and at discharge).
•Kindness in difficult moments: out-of-hours phone support is mentioned, and one owner highlights thoughtful end-of-life gestures (paw/footprints and a fur clipping).
•A clear cost/expectations conflict for out-of-hours care: one owner reports a £250 out-of-hours fee to be seen and a ~£1,000 quote for re-stitching, and says the wound was not bandaged—while other owners describe supportive out-of-hours interactions and efficient care.

Reviews for Cromwell Veterinary Hospital

Note: Showing the 5 most recent Google reviews out of 213 we track in total. Recent reviews may not be representative of overall sentiment.

joohobi-mj 87

in the last week

Amazing staff We unfortunately had to say goodbye to our cat who had been missing for over 2weeks and was brought into the vets there. From the members of staff that called from out of hours the evening before to the lady that brought our girl out to us they were all so very kind and helpful at such a sad time for us. They even made us little foot prints and gave us a clipping of hair which we so very much appreciated, can not thank them enough for all the care they give to animals and their owners.

Jade Sandever

a month ago

I’ve been taking my kitten to this vet clinic since the day I brought her home, and I couldn’t be happier with the care we’ve received. The staff is always warm, patient, and genuinely attentive to my kitten’s needs, taking the time to explain everything clearly and make sure he feels comfortable. The clinic is clean, well-organized, and clearly focused on creating a stress-free environment for pets. Every visit leaves me feeling confident that my kitten is in excellent hands. I’m so grateful to have found a team that truly goes above and beyond

Victoria Oriordan

2 weeks ago

Unless you're loaded dont go here. They are the out of hours vet for my vet practice. My rat chewed her stitches and I had to go here at a cost of 250 just to be seen at around 7 30pm. . They then proceeded to quote £1k just to stitch back up when my vet did the original surgery for 183!! I had to refuse as couldn't afford and try to stay awake all night to stop her from chewing. They couldn't even bandage her and left it to us to do which was impossible. Not sure what i really paid my 250 for in the end.. an antibiotic and a cone which lasted half an hour! Don't waste your time or money. Would give zero stars if I could. Went to my vet this morning they were fab

3 months ago

Bob Sproson

4 months ago

Same day appointment (dog had ear infection) absolutely on time. Vet professional, knowledgeable and friendly. Accurate diagnosis explained in terms even I could understand. Reception staff smiley and friendly.

Emma Heggie

I would not trust my pets with anyone else, this practice always goes above and beyond

Michaela Hewlett

2 months ago

Staff are very caring & efficient. Despite our usual vet being fully booked, we were given a same day appointment at another clinic. We originally moved to Cromwell Vets to gain an EHC, but have decided to remain clients as the service they provide is much better than our previous vet.

CHRISTINE SCRIVENER

Cromwell Vets in Huntingdon acted really quickly in seeing my dog Rocky, they even managed to fit him in for an operation the same day. Everything was clearly explained to us before and post op at discharge. Both the vet and discharge nurse were really kind with my dog which meant a lot.

Kate Barker

6 months ago

I cannot thank all of your staff for being so kind and helpful this morning. I spoke to the out of hours vet who was very understanding and supportive, then your switchboard at 8 am, she even came and met me and Rosie at reception where the ladies there were super. The nurse we saw was excellent, I think her name was Lauren and Polly the vet could not have been any more thorough and caring. Thank you so much from my little Rosie & me! xx