Cromwell Veterinary Group – Vets in St. Ives
Clinic Overview
- Owners often mention a welcoming front desk and say they are seen promptly even at busy times. - A recurring strength is clear communication, especially around cats, medication instructions, and what to monitor at home. - Several reviews describe the team as kind, caring and professional, with positive comments covering receptionists, nurses and vets.
Cromwell Veterinary Group is a long-established veterinary group in Cambridgeshire and is part of Linnaeus. The practice website says the group has six modern practices, a dedicated rehabilitation centre, and access to emergency out-of-hours treatment. Recent feedback for the St Ives branch is largely positive, with owners often highlighting clear explanations, caring staff, and prompt appointments, alongside a small number of concerns about handling during consultations.
Services
- •General veterinary appointments, including routine care such as booster vaccinations.
- •Medication and home-care guidance, with owners praising clear explanations on how to give prescribed treatments and what to do if symptoms continue.
- •Parasite prevention support, including collection of worming and flea treatment through the practice’s Pet Club.
- •Animal hospital admission/care is mentioned by one owner whose kitten was admitted when unwell, with supportive follow-up from the wider team.
- •Access to a dedicated rehabilitation centre within the wider Cromwell Veterinary Group.
- •Emergency out-of-hours treatment access, as stated on the practice website.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services.
People
- •Reception team: frequently described as friendly, welcoming, helpful and understanding, including when the practice is busy or when owners drop in for advice or repeat treatments.
- •Vets: reviews often praise vets for listening carefully, explaining treatment clearly, and giving practical advice for caring for pets at home. A small number of reviews report a less positive hands-on exam experience.
- •Nurses: mentioned positively alongside the wider team for being kind and supportive, particularly when pets are unwell.
Reviews
Google rating: 4.6/5 from 156 reviews. Recent feedback is mostly very positive, with a few isolated negatives.
- •Owners often mention a welcoming front desk and say they are seen promptly even at busy times.
- •A recurring strength is clear communication, especially around cats, medication instructions, and what to monitor at home.
- •Several reviews describe the team as kind, caring and professional, with positive comments covering receptionists, nurses and vets.
- •A small number of reviews report mixed handling experiences during appointments, including one consultation where a cat was not physically examined and one booster visit where a dog squealed.
