Riverport Vets Ltd

Riverport Vets Ltd presents itself as an independent practice in St Ives, with online options to book appointments, register pets and request repeat medications. The practice says out-of-hours emergencies are handled by Cromwell Vets. Feedback consistently highlights a friendly, attentive team, clear explanations, responsive help when pets need urgent care, and compassionate support in more difficult moments as well as routine visits.

Services

•General veterinary care and urgent appointments: Owners describe prompt help when pets are unwell, including same-day attention for urgent concerns and day stays with updates during the day.
•Dental treatment: Dental care, including extractions, has been mentioned positively, with praise for communication around treatment and aftercare.
•Dermatology and longer-term skin allergy management: The practice has been praised for ongoing support with severe skin allergies, including help from vets, nurses and a dermatologist to balance medication and preventative care.
•Nurse support and calm handling: Reviews mention vet nurse visits to help puppies build positive experiences, and careful handling of nervous dogs to make appointments less stressful.
•End-of-life support: One recent review especially praised the kindness and compassion shown when a pet was brought in after passing at home.
•Repeat medications and online admin: The website includes options to request repeat medications, book appointments and register pets online.
•Pet club / wellness plan: Reviews mention pet club options to help spread costs, and the website also references a Healthy Pet Club and Healthy Pet Club Unleashed.
•Out-of-hours emergency cover: The practice advises clients to contact Cromwell Vets for emergencies outside opening times.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. In reviews, owners also often describe the practice as reasonable on price, with clear discussions around treatment choices and costs.

People

•Ellie: Specifically thanked in one recent review for listening carefully and never making the owner feel rushed.
•Reception team: Frequently praised for being welcoming, friendly and helpful, including when owners are upset or pets are nervous.
•Vets: Reviews regularly highlight clear explanations, attentiveness, and reassuring care.
•Vet nurses: Positive feedback includes puppy confidence-building visits and support as part of ongoing treatment plans.
•Dermatologist: Mentioned in feedback as part of the support for a dog with severe skin allergies.

Reviews

4.9 stars from 151 Google reviews. Recent comments are very positive overall.

•Owners regularly describe the whole team as friendly, caring and welcoming, from reception through to the vets and nurses.
•Several reviews mention responsive help in urgent situations, including pets being seen quickly and cared for through the day.
•Calm, thoughtful handling stands out, especially for nervous dogs and puppies being helped to feel more comfortable at the practice.
•Compassion and communication are recurring themes, with praise for clear explanations, feeling listened to, and sensitive support during difficult end-of-life moments.

Reviews for Riverport Vets Ltd

Note: Showing the 10 most recent Google reviews out of 151 we track in total. Recent reviews may not be representative of overall sentiment.

Darren Insch

3 weeks ago

Excellent friendly service, was winnie's frist visit, an she did well.

Julie Smith

1 month ago

Every one at the clinic that we have met have given us and our Oscar such exceptional service. The vets and nurses have given such great care to him on the few occasions we have needed to come in, putting us and Oscar at ease. We wouldn’t go anywhere else. Love the welcoming smiles from the reception staff too.

Hannah Mills

Such a responsive practice when needed in an emergency! Extremely grateful to have found Riverport. Thank you all

Nick Moreby

Fantastic vet practice! The entire team is always so attentive, caring, and truly listens to any concerns we have. They take wonderful care of our dog Toby (who's nervous at the vets), making every visit as stress-free as possible. Special thanks to Ellie, who always takes the time to listen properly and never makes us feel rushed.

Carla Bryant

On the passing at home of my beloved odee I brought him to the vets before opening , we were taken into a side room and the care and compassion I received was exceptional , cannot praise them enough from the reception staff to the vets and nurses they are all about animals and there owners , highly recommend them to anyone

Stuart Johnson

7 months ago

Honestly the best vets around! They have always looked after my Frenchie Fred and find them to be very caring and extremely reasonable with their pricing. I rang them this morning and was so worried they took him straight in and have looked after him all day. Their attention to detail and explanation of everything they are doing really gives me that peace of mind. He’s still got some way to go but I trust them to do everything they can for him. Would never go anywhere else. Thank you Riverport 🙏

L A

Lovely staff and vets

Elaine Brown

Everyone is really friendly and helpful and loves our pets as much as we do. I’m going in with my pup so the vet nurse can play with her and give her some really positive experiences. Just wonderful.

Sarah Bates

8 months ago

An amazing local vets, all staff are friendly and knowledgeably.

Alistair H

They're all really nice. They seem to care a great deal about the animals. And they're independently owned so no profit gouging by a giant corporation.