Riverport Vets Ltd

Riverport Vets Ltd presents itself as an independent practice, with online options to book appointments, register pets and request repeat medications. The website says out-of-hours emergencies are handled by Cromwell Vets. Recent feedback consistently highlights clear explanations, regular updates during procedures, thoughtful discussion of medication choices and costs, and caring follow-up for both routine and more complex cases such as skin allergy management.

Services

• •General veterinary care and day procedures: Owners describe pets being seen promptly when urgent concerns arise, as well as procedures requiring a day stay, with updates by text and phone during the day.
• •Dental treatment: Dental work, including extractions, is specifically mentioned in reviews, with owners praising the communication around treatment and aftercare.
• •Dermatology and longer-term skin allergy management: Reviews mention ongoing support from the vets, vet nurses and a dermatologist to balance medication and preventative measures for severe skin allergies.
• •Nurse support and positive handling: Recent feedback includes a puppy visiting so a vet nurse can help build positive experiences at the practice.
• •Repeat medications and online admin: The practice website includes options to request repeat medications, book appointments and register pets online.
• •Pet club / wellness plan: Reviews mention two pet club options to help spread costs, and the website also references a Healthy Pet Club and Healthy Pet Club Unleashed.
• •Out-of-hours emergency cover: The practice advises clients to contact Cromwell Vets for emergencies outside opening times.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. In reviews, owners often describe the practice as reasonable or competitive on price, and several mention that the team talks through costs and medication options clearly. One owner also reported a notably lower dental quote than they had received elsewhere, though that is a client comparison rather than a published fee.

People

• •Reception team: Frequently praised for being friendly, helpful and good at listening to owners' concerns, including when pets are nervous or need a gentler approach.
• •Vets: Reviews repeatedly mention clear explanations, attention to detail, thorough care and good continuity.
• •Vet nurses: Positive feedback includes support with puppy confidence-building visits as well as involvement in ongoing treatment plans.
• •Dermatologist: A dermatologist is mentioned in reviews as part of the team helping manage a dog's severe skin allergy.

Reviews

4.9 stars from 136 Google reviews. Recent feedback is very positive overall.

• •Owners often mention a warm, caring team, with friendly reception staff and vets who are attentive and reassuring.
• •Communication is a standout theme: reviewers describe clear explanations of treatment plans and regular updates while pets are in for procedures or day stays.
• •Several reviews mention thoughtful handling of costs, including discussion of medication choices, budget awareness and pet club options to spread expenses.
• •Specific examples include same-day help for an unwell dog, ongoing management of a severe skin allergy with vet nurses and a dermatologist, and positive nurse visits to help a puppy build confidence.