Silver Green Veterinary Practice

Great vets really helpful staff very kind had my puppy vaccination and micro chipped vet was excellent.

Not at all impressed! We have been with Silvergreen since getting our dog nearly two years ago. We had always been happy with reception staff, nurses etc who are lovely. However....there was one vet who seemed to be clueless! English is not his first language and when results came back he obviously struggled to understand them and couldnt answer our questions. I ended up getting a copy of the results and sending them to a personal friend who is a vet and she explained it to me. Roll forward to last night. And this is where I'm REALLY not happy. Our dog managed to steal a mince pie. I immediately contacted our video vet that comes with our insurance, who confirmed it was an emergency and she needed to be seen by a vet immediately. I contact Silvergreen. Same vet was on call. HE DID NOT KNOW WHAT A MINCE PIE WAS!! Said pies were fine. Asked me if it was beef mince or lamb mince even after i told him it contained dried fruit! He asked me how much the pie weighed. When I said it was a standard mince pie, he said there was no standard size, was it 200g? 300g? Trying to make him understand was ridiculous. When I finally managed to get him to understand it contained raisins and sultanas and our video vet (remember provided by our insurance company, so i know wouldn't send us to a vet unnecessarily!) confirmed it was an emergency with potentially kidney failure or even fatal consequences if left untreated, he told me I should stay off of Google and didn't know what I was talking about! He didn't believe it was a qualified vet who had told me it was an emergency. He fed his dog grapes and raisens all the time, and there was no problem with them. I was so annoyed I hung up on him and rung another vet, who agreed it was an emergency and saw and treated her. Having previously sung their praises, I will never return to Silvergreen for fear of getting a vet who clearly needs to understand English and obviously doesn't know what does and doesn't constitute an emergency!!

We attended this practice with our dog on a few occasions, each time all the staff including reception, nurses and veterinarian have gone above and beyond. Recently we had to say goodbye to our dear boy. The staff were amazing as we had never gone through anything like this before. I am so grateful for the kindness, respect and love they showed towards us and our dear dog. Such wonderful people. Thank you

Friendly,caring,professional

First visit to get my dog registered and a check up and do bloods and I'm very impressed with the whole vet experience, so good with my dog and telling me everything as they went through the examination, 100% recommend silver green vets

After losing our furry family member of old age on a Saturday evening on a bank holiday weekend,, we contacted Silvergreen as an emergency vet that was open on Sunday. They booked him in straight away and both receptionist and nurse were very sympathetic and supportive of our wishes. I would highly recommend these lovely people who obviously care not only for our pets but the owners too.

Took my dog here this morning for 10am had a lovely greeting from reception. Even said hello to my dog.. saw the vet downstairs opposite the bench didn't even say good morning to myself or husband. Didn't great my dog. Said in a grumpy voice what's the problem

These vets are amazing. The ladies at front desk are so lovely and treat you with respect. Unfortunately, our Chester was old and had treatment, both times, absolute outstanding service and sincerity. 2 weeks ago we had to make the decision to have him euthanised. I would just like to say, from the beginning of treatment to the day, would not fault this vets. Highly recommended - thank you Silvergreen

All the staff are super friendly and caring. My pup had an undescended testicle, the treatment before, during and after was amazing. Highly recommend and won't take my pups anywhere else. Pic of my pup recovering.