Nene Veterinary Group - Wisbech

Incredibly supportive and caring staff that have worked so hard with our dog Spud

Staff helpful and caring. Smithy my puppy enjoyed his visit

I'm writing to share my concerns about the care my cat received during our recent visit. Unfortunately, I felt that the veterinarian didn't seem to care about my pet and treated it like just a business transaction. It felt like she was more focused on the bill than on my cat's health. There was little warmth or compassion, which was disappointing. After the consultation, I had to ask what I should feed my cat and what I should do next, as I left feeling confused. The vet kept saying that my cat might vomit again after one day, which made me worried. I mentioned that I thought I might need to change her food since she is getting older, but the vet didn’t really respond to that. I decided to change her food anyway, and guess what? My cat stopped vomiting! I do want to mention that the receptionist was very friendly and professional, but sadly, the medical care was not what I expected. It's upsetting that such a crucial job does not always prioritise the well-being of animals. I've had a great vet in the past who truly cared for my pet, and I wish I could have received that same level of care at your clinic.

Angie the vet really good and helpful. Can’t say the nurse was very friendly. Very straight faced. No kindness toward my dog. Shame,

I took Milo for his annual checkup and vaccinations, everything from start to finish was excellent, the staff are really friendly and helpful, the practice waiting area was spotless as was the consulting room. I would recommend this practice to anyone.

Fantastic vets, everyone is so friendly they make you feel welcome, and they will go above and beyond to help you, I can’t thank them enough for how they have helped me and Max the last couple of weeks ❤️ And they are also fantastic with my cat Lola he gets very nervous if he goes and they are all so calm and nice ❤️ Thank you to each and everyone one of them ❤️

For the first time, it was a really good experience, and even in this very first session, it became clear to me that they were doing their work with the utmost compassion. With respect and best wishes for success to the Nene Vets team

We have had both a cat and a dog registered to this vets and have had multiple negative experiences. When our cat was neutered last year, we had a pre-screening where all the questions would be asked and all information would be ascertained regarding the cat. I took the cat on the day to be neutered, fully in the belief that it would be simply a case of speaking to the receptionist and booking him in. However they then began asking me about the DNR status of the cat, I wasn't sure as that would be my wife's decision and they wouldn't go ahead without the information. I had to ring the school my wife was working at to ask her frantically. When I asked why was this not covered in the screening, they had no response. Our most recent visit was a shambles. We had booked our dog in for a neutering. We went to the pre-screening again on the Tuesday night, ready for the procedure on the Friday. Whilst there, the vet made some unusual statements which puzzled us, he also didn't seem to understand what we were saying and the language barrier was simply an issue. My wife phoned up on the Thursday morning to question some things as we were concerned about our dog and wanted to straighten some things out. The vet essentially threw a tantrum at being questioned, and refused to perform the surgery. We then had to fight for a refund on the medication we had bought for the surgery. Thankfully the Peterborough branch were fantastic and helped us through this and the refund procedure. We also asked for copies of all the information on our cat and dog that they held, and the information in our dog's file was laughably incorrect. It almost makes me glad that the surgery was cancelled with the level of comprehension on show. We have since registered our animals with a vet in Spalding. Absolutely use MediVet or Paddons if you are in the Wisbech area.

We can't thank enough to Nene Vets for such an exeptional care towards our two lab ladies! We have been with Nene Vets for three years now, we went through a lot all together, and we feel the warmth and compassionate approach every time we visit it. A heartfelt thank you to the whole team - receptionists, assistants, vets and surgeons. Our girls loves you and always happy meeting you! 🤗🐾🖤🤎