Cromwell Veterinary Group

Cromwell Veterinary Group describes itself as a long-established practice (“serving … for over 100 years”) with six modern practices and a dedicated rehabilitation centre. The website also states that access to emergency out-of-hours treatment is available. In the latest reviews available to us, owners most often mention clear, detailed explanations (including how to give medications at home), supportive reception/nurse teams, and prompt appointments—alongside a small number of negative experiences around handling/exam technique (one reviewer saying a vet “wouldn’t touch” their cat; another saying a booster injection made their dog squeal).

Services

• •General vet appointments, including booster vaccinations (mentioned in a review).
• •Medication guidance: vets explaining how to administer prescribed medication and what to do if symptoms persist (mentioned in reviews).
• •Parasite prevention supply: owners mention collecting worming and flea treatment as part of a “Pet Club” membership (no specific inclusions/prices stated).
• •Hospital admission/animal hospital care is referenced by one owner whose kitten was “admitted to the animal hospital” (no further details given on whether this is in-house or referral).
• •Rehabilitation centre (stated on the website summary).
• •Out-of-hours emergency care access: the website states access to local emergency out-of-hours treatment is available.

People

• •Reception team: repeatedly described as friendly and welcoming; one reviewer specifically noted being seen “fairly quickly” despite the practice being busy, and another singled out the receptionist as “lovely” even within an otherwise negative visit.
• •Vets (unnamed): multiple owners say vets “really listen” and give detailed, practical advice (notably around cat care and administering medication). However, one owner reports a vet did not physically examine their cat and asked the owner to retrieve the cat after it jumped down, which they found unusual.
• •Nurses (unnamed): included in positive feedback alongside reception and vets, particularly around being kind and supportive during a difficult period when a kitten was unwell.

Reviews

4.6 stars from 155 reviews. - Clear explanations and at-home guidance, including step-by-step advice on giving medication and what to do if problems continue.

• •Front-desk experience is a consistent positive, with owners describing friendly greetings and helpfulness when they drop in for advice or to collect treatments.
• •Support during more serious illness is mentioned, with one owner describing the team as kind and supportive when their kitten needed admission to an animal hospital.
• •Handling/exam experience is mixed: one owner reports a vet “wouldn’t touch” their cat or examine them; another reports a booster injection that made their dog squeal.