Dog & Cat Vets in St. Ives

## Summary Riverport Vets Ltd presents itself as an independent practice (no corporate group mentioned) with online options to book appointments, register pets, and request repeat medications. The website states that out‑of‑hours emergencies are handled by an external provider (Cromwell Vets). From the latest reviews, owners most often point to clear communication during procedures (including multiple same‑day updates by text and phone), willingness to discuss medication choices and costs, and continuity/thoroughness of care. Specific examples include managing a dog’s skin allergy with a vet team plus a named dermatologist, and dental work where one owner reports a much lower quoted cost than a previous practice and fewer extractions needed. ## Services - **Out-of-hours emergency cover**: The practice advises calling an out‑of‑hours provider (Cromwell Vets) for emergencies outside opening times (as stated on the website). - **Dermatology/skin allergy management**: Owners describe ongoing treatment planning to balance medication and preventative measures for severe skin allergies, involving “the fabulous dermatologist” alongside vets and vet nurses. - **Dental procedures/extractions**: Dental work is explicitly mentioned, including tooth extraction(s), with owners describing intra‑day updates while their pet was in for the procedure. - **Procedures requiring day admission**: At least one owner describes their dog being in for a procedure from 9am–4pm, with regular progress updates. - **Repeat medications**: The website includes an option to request repeat medications. - **Pet club / wellness plan**: Reviews mention “two options of pet club to help spread the cost.” The website also references a “Healthy Pet Club” and an upcoming “Healthy Pet Club Unleashed” with unlimited vet consults and home delivery of flea/wormer (no pricing or launch specifics beyond what’s stated). ## Pricing - **Dental cost comparison (owner-reported)**: One reviewer says a previous practice quoted ~£950 for a dental with 3 teeth out (+£95 per additional tooth), while Riverport was “almost £600” less and ultimately removed 1 tooth. (This is a client comparison rather than a published price list.) - **Pet club**: Reviews mention two pet-club options to spread costs, but no prices are given. ## People - **Reception team**: Repeatedly credited with making visits smoother—examples include accommodating dogs that are slow to warm/reactive, being “so helpful,” and “actually listen[ing]” to concerns. - **Vets and vet nurses**: Owners describe thorough consults and explaining procedures step-by-step; one review cites receiving 2 messages and 2 phone calls during a day procedure for reassurance. - **Dermatologist (named role, not named person)**: Mentioned as part of the team helping find the right balance of medication and preventative measures for a dog with a severe skin allergy. ## Reviews **4.9 stars from 131 reviews.** Themes below are drawn from the latest written reviews available to us. - **Frequent updates during procedures**: Multiple owners mention texts/phone calls during the day (e.g., “2 messages and 2 phone calls” during a 9am–4pm stay; another mentions a text update during a dental). - **Cost awareness and options**: Several reviews say the team discusses medication options and is mindful of budgets; one detailed dental example reports a substantially lower overall cost than a previous clinic and fewer teeth extracted than originally suggested elsewhere. - **Handling anxious/reactive dogs**: Owners with dogs that are slow to warm or dog-selective say reception and vets work with their needs and listen to the owner’s recommendations. - **Thoroughness and continuity**: Reviewers describe consistent care and being “extremely thorough,” including longer-term management of a complex skin allergy case.

## Summary Cromwell Veterinary Group describes itself as a long-established practice (“serving … for over 100 years”) with six modern practices and a dedicated rehabilitation centre. The website also states that access to emergency out-of-hours treatment is available. In the latest reviews available to us, owners most often mention clear, detailed explanations (including how to give medications at home), supportive reception/nurse teams, and prompt appointments—alongside a small number of negative experiences around handling/exam technique (one reviewer saying a vet “wouldn’t touch” their cat; another saying a booster injection made their dog squeal). ## Services - General vet appointments, including **booster vaccinations** (mentioned in a review). - **Medication guidance**: vets explaining how to administer prescribed medication and what to do if symptoms persist (mentioned in reviews). - **Parasite prevention supply**: owners mention collecting **worming and flea treatment** as part of a “Pet Club” membership (no specific inclusions/prices stated). - **Hospital admission/animal hospital care** is referenced by one owner whose kitten was “admitted to the animal hospital” (no further details given on whether this is in-house or referral). - **Rehabilitation centre** (stated on the website summary). - **Out-of-hours emergency care access**: the website states access to local emergency out-of-hours treatment is available. ## People - **Reception team**: repeatedly described as friendly and welcoming; one reviewer specifically noted being seen “fairly quickly” despite the practice being busy, and another singled out the receptionist as “lovely” even within an otherwise negative visit. - **Vets (unnamed)**: multiple owners say vets “really listen” and give detailed, practical advice (notably around cat care and administering medication). However, one owner reports a vet did not physically examine their cat and asked the owner to retrieve the cat after it jumped down, which they found unusual. - **Nurses (unnamed)**: included in positive feedback alongside reception and vets, particularly around being kind and supportive during a difficult period when a kitten was unwell. ## Reviews **4.6 stars from 155 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear explanations and at-home guidance**, including step-by-step advice on giving medication and what to do if problems continue. - **Front-desk experience is a consistent positive**, with owners describing friendly greetings and helpfulness when they drop in for advice or to collect treatments. - **Support during more serious illness** is mentioned, with one owner describing the team as kind and supportive when their kitten needed admission to an animal hospital. - **Handling/exam experience is mixed**: one owner reports a vet “wouldn’t touch” their cat or examine them; another reports a booster injection that made their dog squeal.