Emergency Vets in March

## Summary Amical Veterinary Centre is an **RCVS Practice Standards Scheme**–accredited practice with a **purpose-built, modern clinic** and **modern diagnostic equipment** stated on its website. It is also listed as a **veterinary nurse training facility** and as providing **emergency veterinary services (24/7 or extended hours)**. From the latest reviews available to us, owners describe routine care such as **vaccination/injection visits, check-ups, nail clipping, and neutering (“the snip”)**—including for **rabbits**. Reviewers also mention **X‑rays** (one serious complaint alleges an inadequate X‑ray contributed to a dog’s death). A repeated negative theme is a **payment/insurance policy change under new management**, with some owners saying they are now expected to **pay upfront even when insured**. ## Services Services explicitly referenced in the available information include: - **Routine consultations and check-ups** (e.g., annual check-ups mentioned for rabbits) - **Vaccinations / injection boosters** - **Neutering** (“the snip” referenced) - **Nail clipping** (toenails clipped for rabbits) - **Diagnostic imaging (X‑ray)** (mentioned in a complaint) - **Emergency veterinary services (24/7 or extended hours)** (listed in the clinic data) - **Veterinary nurse training facility** (listed in the clinic data) ## People - **Mr Jowly (retired)**: one long-term client says they previously received “really good advice” from him. - **Current vets and reception staff (not named)**: multiple reviewers describe vets as **helpful/polite/professional**, and reception/booking as **friendly and hassle-free** (examples include rabbit booster and nail-clip visits, and a dog appointment arranged smoothly while the owner was travelling). - **Management / policies (not named)**: more than one reviewer attributes dissatisfaction to **“new management”**, mainly around **upfront payment expectations even with insurance**. ## Reviews **Google rating: 4.6 stars from 318 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Routine care experiences are commonly positive**, including boosters/injections, check-ups, and nail clipping; one owner says their pet “just loves the vet.” - **Rabbit care is specifically mentioned** (annual check-ups, boosters, nail clipping), with praise for both vet and reception staff. - **Payment and insurance handling is a repeated complaint**: some insured clients say they are now expected to **pay the full amount upfront** and reclaim later, and one reviewer contrasts this with another practice billing the insurer directly for higher-cost treatment. - **Service concerns after a “takeover/new management”** are raised by multiple reviewers, including complaints about being treated “like a cash cow.” - **A serious clinical complaint alleges poor X‑ray assessment and outdated equipment**, with the reviewer attributing a pet’s death to this; this conflicts with other reviewers reporting good treatment and professionalism.