Specialist Vets in Cambridgeshire

## Summary Vet Eye Care is set up as a dedicated ophthalmology (eye) clinic for pets, with multiple recent reviews describing referral-style consultations, in-depth eye testing, and surgical treatment. Owners most often mention cataract work (including diabetes-related cataracts) and other eye surgeries, with several reporting restored or improved vision and comfort afterwards. Practical details that come up repeatedly include thorough exams with diagnostic tests (drops and eye photos mentioned), clear explanations of options, and written follow-up (a full report emailed the same day was specifically noted). A few owners also describe strong aftercare, including post-op check-ins to make sure healing was on track, and one review mentions being offered same-day surgery due to the severity of the condition. ## Services Services and capabilities mentioned in the latest reviews include: - **Eye consultations and diagnostics**: detailed examinations with **tests, eye drops, and photos** to reach a diagnosis. - **Cataract treatment and surgery**: multiple owners describe **cataract removal** in dogs, including **diabetic cataracts**, with reported vision improvement. - **Corneal surgery**: **superficial keratectomy** is specifically mentioned for a dog. - **Surgical care with aftercare**: post-operative instructions and **follow-up contact** to check healing are described, along with **final sign-off checks** after surgery. - **Ongoing monitoring**: one owner mentions returning **next year for a check-up** after diagnosis/treatment planning. ## People - **Andrea (vet/surgeon, as described by reviewers)**: repeatedly mentioned for **thorough examinations** and **clear explanations** of findings and options. Owners also describe her adapting her approach for anxious pets—e.g., taking time to build trust with a nervous dog using treats and going “at his pace”—and being **transparent about costs**, including working to find a manageable treatment plan for an uninsured owner. One review also mentions Andrea offering to do a **same-day procedure** due to seriousness. - **Ioannis / Iannis (vet, as named in reviews)**: credited in a cataract case for the “expertise” that helped restore a dog’s sight, and in another surgical case for explaining steps and contributing to careful operative treatment and follow-up. - **Nursing and reception team (names mentioned: Hetti; Emma as a veterinary nurse, name uncertain)**: owners describe staff helping them feel at ease, supporting nervous pets during tests, and providing practical reassurance during visits (e.g., offering drinks and keeping owners informed). One review specifically notes a **full report emailed later the same day** after the appointment. ## Reviews **5 stars from 140 reviews.** Themes below are drawn from the latest written reviews available to us. - **Eye surgery outcomes** are a dominant theme: owners describe dogs regaining sight after **cataract removal** (including diabetic cataracts) and improved comfort after **superficial keratectomy**. - **Detailed, step-by-step communication**: multiple reviews mention clinicians explaining what’s happening, outlining options, and answering questions; one notes a **written report emailed the same day**. - **Handling anxious or young dogs**: examples include spending time gaining a nervous dog’s trust with treats and pacing tests accordingly, and being mindful of a puppy’s early experiences. - **Aftercare and follow-up**: owners mention clear post-op instructions and **checking in after surgery** to ensure healing was progressing. - **Cost conversations**: a couple of reviews highlight **cost transparency**, and one owner says the clinic was **more affordable than other quotes** their vet obtained (no specific prices given).

## Summary Riverport Vets Ltd presents itself as an independent practice (no corporate group mentioned) with online options to book appointments, register pets, and request repeat medications. The website states that out‑of‑hours emergencies are handled by an external provider (Cromwell Vets). From the latest reviews, owners most often point to clear communication during procedures (including multiple same‑day updates by text and phone), willingness to discuss medication choices and costs, and continuity/thoroughness of care. Specific examples include managing a dog’s skin allergy with a vet team plus a named dermatologist, and dental work where one owner reports a much lower quoted cost than a previous practice and fewer extractions needed. ## Services - **Out-of-hours emergency cover**: The practice advises calling an out‑of‑hours provider (Cromwell Vets) for emergencies outside opening times (as stated on the website). - **Dermatology/skin allergy management**: Owners describe ongoing treatment planning to balance medication and preventative measures for severe skin allergies, involving “the fabulous dermatologist” alongside vets and vet nurses. - **Dental procedures/extractions**: Dental work is explicitly mentioned, including tooth extraction(s), with owners describing intra‑day updates while their pet was in for the procedure. - **Procedures requiring day admission**: At least one owner describes their dog being in for a procedure from 9am–4pm, with regular progress updates. - **Repeat medications**: The website includes an option to request repeat medications. - **Pet club / wellness plan**: Reviews mention “two options of pet club to help spread the cost.” The website also references a “Healthy Pet Club” and an upcoming “Healthy Pet Club Unleashed” with unlimited vet consults and home delivery of flea/wormer (no pricing or launch specifics beyond what’s stated). ## Pricing - **Dental cost comparison (owner-reported)**: One reviewer says a previous practice quoted ~£950 for a dental with 3 teeth out (+£95 per additional tooth), while Riverport was “almost £600” less and ultimately removed 1 tooth. (This is a client comparison rather than a published price list.) - **Pet club**: Reviews mention two pet-club options to spread costs, but no prices are given. ## People - **Reception team**: Repeatedly credited with making visits smoother—examples include accommodating dogs that are slow to warm/reactive, being “so helpful,” and “actually listen[ing]” to concerns. - **Vets and vet nurses**: Owners describe thorough consults and explaining procedures step-by-step; one review cites receiving 2 messages and 2 phone calls during a day procedure for reassurance. - **Dermatologist (named role, not named person)**: Mentioned as part of the team helping find the right balance of medication and preventative measures for a dog with a severe skin allergy. ## Reviews **4.9 stars from 131 reviews.** Themes below are drawn from the latest written reviews available to us. - **Frequent updates during procedures**: Multiple owners mention texts/phone calls during the day (e.g., “2 messages and 2 phone calls” during a 9am–4pm stay; another mentions a text update during a dental). - **Cost awareness and options**: Several reviews say the team discusses medication options and is mindful of budgets; one detailed dental example reports a substantially lower overall cost than a previous clinic and fewer teeth extracted than originally suggested elsewhere. - **Handling anxious/reactive dogs**: Owners with dogs that are slow to warm or dog-selective say reception and vets work with their needs and listen to the owner’s recommendations. - **Thoroughness and continuity**: Reviewers describe consistent care and being “extremely thorough,” including longer-term management of a complex skin allergy case.

## Summary Nene Veterinary Group – March is part of Nene Veterinary Group, a three-branch practice providing small-animal care, and it’s listed as a veterinary nurse training facility. Recent reviews most often describe a practice geared toward long-term pet care across life stages, including urgent appointments and end-of-life support. Specifics owners repeatedly mention include: clear, “unbiased” explanations in simple terms; staff taking time to keep anxious or “tricky” dogs calm during examinations; updates during an emergency visit for an older cat; and thoughtful handling of ashes and bereavement conversations after a pet’s death. ## Services - Small-animal veterinary care (stated by the practice). - Puppy vaccination visit with a full physical check mentioned in reviews (first injection appointment described as “checked all over”). - Urgent/emergency appointment availability is referenced in a review (an “emergency appointment” for an older cat), including providing updates. - End-of-life care support is referenced in reviews (support around saying goodbye to pets, and later collecting ashes). ## People - **Giovanni (vet)**: Mentioned as putting a dog at ease who “doesn’t like coming to the vet’s,” during an exam; gave the dog a treat. - **Tracy (receptionist)**: Named as “very helpful” in one review. - **Reception team (unnamed)**: Mentioned for being kind and supportive during difficult visits, including a gesture when handing over a pet’s ashes and offering comforting words. ## Reviews **4.8 stars from 57 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear communication: owners mention staff listening thoroughly and explaining options in simple, memorable terms, described as “unbiased advice/information.” - Handling anxious pets: multiple reviews describe taking time to keep nervous or difficult dogs calm during stressful visits. - Urgent care experience: one owner describes an emergency appointment for an older cat with good communication from first call through consultation and updates. - Compassionate end-of-life support: several reviews focus on empathy when pets were euthanised and during ashes collection. - Billing transparency on a vaccination visit: one reviewer notes they were “only charged for the injections” after their puppy’s first injection appointment included a check-over.

## Summary Church House Veterinary Clinic is listed as a veterinary nurse training facility and as offering emergency veterinary services (not further detailed in the available sources). Recent reviews describe a mix of routine and sick-pet care, including a cat dental procedure involving multiple tooth extractions and in-house blood/urine testing. Owners frequently mention clear explanations before and after treatment and occasional short-notice appointments, but there are also several detailed complaints about diagnostic accuracy and follow-up communication (including call-backs), plus frustration about needing a consultation to obtain repeat flea medication. ## Services - **Emergency veterinary services:** Listed in clinic data as providing emergency care (described as “24/7 or extended hours,” with no further detail provided). - **Veterinary nurse training:** Listed as a **veterinary nurse training facility**. - **Dentistry:** A cat owner reports **seven teeth extracted** in one visit; they also mention pre- and post-procedure explanations. - **Diagnostics:** Reviews mention **blood tests** and **blood + urine tests** being performed. - **Medical care for illness:** One review describes treatment/support for a **gastric infection** requiring “a day of care.” - **Parasite prevention prescriptions:** Reviews discuss obtaining a **flea tablet** previously supplied by the practice, with a policy requiring a more recent consult mentioned by the reviewer. ## Pricing - A reviewer reports being asked to pay a **vet consultation fee (“30+ quid”)** to obtain a repeat flea tablet prescription after their dog hadn’t been seen for **8 months** (this is the reviewer’s account; no official fee list is provided in the available sources). ## People - **Alistair (vet):** Named in a review relating to an older cat having **multiple teeth removed**; the owner says he **explained everything in detail before and afterwards** and helped “put my mind at rest.” - **Nursing staff (unnamed):** One owner specifically highlights a nurse as **professional and friendly** during the dental visit. ## Reviews **Google rating: 4.7 stars from 222 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Detailed communication during procedures:** One dental case mentions thorough explanations both **before and after** treatment, and the pet being comfortable afterwards. - **Short-notice appointments and supportive sick-pet care:** One owner mentions being seen “at a moment’s notice”; another describes a day of care for a dog with a **gastric infection**. - **Concerns about diagnostic work-ups and accuracy:** Multiple 1-star reviews describe serious dissatisfaction—one alleging **kidney disease wasn’t identified earlier** and that **blood/urine tests weren’t offered initially**; another says **blood test results were wrong** and that they later received a **refund after mediation**. - **Policy/process frustration for repeat medications:** A reviewer objects to needing a consult to obtain a repeat **flea tablet**, and reports difficulty getting call-backs over more than a week. - **Empathy and handling of complaints:** One reviewer describes the vet’s manner at a difficult diagnosis as lacking empathy; the same review describes the practice becoming defensive when questioned about earlier visits.

## Summary Johnson and Scott Ltd offers both routine veterinary care and urgent help, and is also listed as a **veterinary nurse training facility**. Based on recent reviews, the practice appears set up to handle **same-day urgent situations** as well as ongoing care: one owner brought in a semi-feral cat after **seizures overnight** and describes the team as thorough, with **two phone update calls during the day** and a request to **send progress updates after discharge**. Another review mentions being seen **without a booking** for a new puppy check when the owner was worried about fleas/ticks. Feedback is mostly very positive, though one reviewer reports a **rude, difficult phone conversation**, which conflicts with the many comments about helpful communication. ## Services - **Emergency veterinary services** (listed in clinic data as 24/7 or extended-hours emergency care). - **Urgent assessment and monitoring**, including a cat seen after **overnight seizures**, with daytime status updates to the owner (reviewed experience). - **General check-ups** (mentioned by owners). - **Castration** (mentioned by an owner whose dog had routine care plus emergency visits). - **Parasite concern checks** (a puppy was checked for possible **fleas/ticks** without a booking, per review). - **Support for special-needs dogs** (owner notes care and support for a “special needs dog”). ## People - **Marie**: mentioned by name in a review for quickly checking over a new puppy when the owner was concerned about fleas/ticks, **answering many questions**, and giving **practical tips** that reassured the owner. ## Reviews **4.7 stars from 263 reviews.** Themes below are drawn from the latest written reviews available to us. - **Proactive communication during cases:** examples include **two phone update calls** during a day of treatment and asking the owner to **report back on recovery**. - **Help with urgent, stressful situations:** seizures overnight in a semi-feral cat; owners describe staff as considerate and meticulous in what could be done. - **Routine care alongside emergencies:** general check-ups and **castration** are mentioned in addition to emergency trips. - **Walk-in help noted:** one owner reports being seen **without a booking** for a puppy health concern. - **A minority report of poor communication:** one reviewer describes a single phone interaction as **rude and obstructive**, contrasting with other reviews praising helpfulness.