Emergency Vets in St. Neots

## Summary Church House Veterinary Clinic is listed as a veterinary nurse training facility and as offering emergency veterinary services (not further detailed in the available sources). Recent reviews describe a mix of routine and sick-pet care, including a cat dental procedure involving multiple tooth extractions and in-house blood/urine testing. Owners frequently mention clear explanations before and after treatment and occasional short-notice appointments, but there are also several detailed complaints about diagnostic accuracy and follow-up communication (including call-backs), plus frustration about needing a consultation to obtain repeat flea medication. ## Services - **Emergency veterinary services:** Listed in clinic data as providing emergency care (described as “24/7 or extended hours,” with no further detail provided). - **Veterinary nurse training:** Listed as a **veterinary nurse training facility**. - **Dentistry:** A cat owner reports **seven teeth extracted** in one visit; they also mention pre- and post-procedure explanations. - **Diagnostics:** Reviews mention **blood tests** and **blood + urine tests** being performed. - **Medical care for illness:** One review describes treatment/support for a **gastric infection** requiring “a day of care.” - **Parasite prevention prescriptions:** Reviews discuss obtaining a **flea tablet** previously supplied by the practice, with a policy requiring a more recent consult mentioned by the reviewer. ## Pricing - A reviewer reports being asked to pay a **vet consultation fee (“30+ quid”)** to obtain a repeat flea tablet prescription after their dog hadn’t been seen for **8 months** (this is the reviewer’s account; no official fee list is provided in the available sources). ## People - **Alistair (vet):** Named in a review relating to an older cat having **multiple teeth removed**; the owner says he **explained everything in detail before and afterwards** and helped “put my mind at rest.” - **Nursing staff (unnamed):** One owner specifically highlights a nurse as **professional and friendly** during the dental visit. ## Reviews **Google rating: 4.7 stars from 222 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Detailed communication during procedures:** One dental case mentions thorough explanations both **before and after** treatment, and the pet being comfortable afterwards. - **Short-notice appointments and supportive sick-pet care:** One owner mentions being seen “at a moment’s notice”; another describes a day of care for a dog with a **gastric infection**. - **Concerns about diagnostic work-ups and accuracy:** Multiple 1-star reviews describe serious dissatisfaction—one alleging **kidney disease wasn’t identified earlier** and that **blood/urine tests weren’t offered initially**; another says **blood test results were wrong** and that they later received a **refund after mediation**. - **Policy/process frustration for repeat medications:** A reviewer objects to needing a consult to obtain a repeat **flea tablet**, and reports difficulty getting call-backs over more than a week. - **Empathy and handling of complaints:** One reviewer describes the vet’s manner at a difficult diagnosis as lacking empathy; the same review describes the practice becoming defensive when questioned about earlier visits.