Companion Care (Ely) Ltd – Vets in Ely
Clinic Overview
Companion Care (Ely) Ltd is part of the Companion Care group. The clinic describes itself as a modern, well-equipped practice and lists facilities such as an in-house laboratory, operating theatre, digital X‑ray, ultrasound, separate cat and dog wards, and an isolation unit. Based on the website and recent reviews, it appears set up for both routine care (vaccinations/jabs, microchipping, weight clinics) and more involved work (soft tissue surgery, orthopaedics, dentistry including dental X‑ray, and cancer treatment).
Recent reviews include concrete examples such as staff taking time to settle a “very barky” dog before surgery, registration handled quickly with a next-day appointment for jabs, and multiple accounts of the team helping with wildlife and trying to avoid euthanasia where possible. A notable negative review describes incorrect advice about rabies booster duration and travel documentation, and alleges a later attempt to charge much more for the required certificate—something to be aware of if you need travel-related paperwork.
Services
From the clinic’s website, services and capabilities include
- •Routine and preventive care: vaccinations/jabs (mentioned in reviews), microchipping, weight clinic, nurse clinic, prescriptions/medication
- •Diagnostics & monitoring: digital X‑ray, dental X‑ray, ultrasound, endoscopy, ECG, blood pressure monitoring, in-house lab testing (biochemistry and haematology)
- •Surgery: surgery/anaesthesia, soft tissue surgery, orthopaedics
- •Additional treatments: laser treatment, acupuncture, dentistry, cancer treatment
- •Behaviour support: behaviourist; the clinic’s Clinical Director is noted as having a particular interest in canine and feline behaviour (website bio)
- •Species seen: small animals and reptiles (website)
- •Insurance: insurance claim processing (website)
- •When closed: a support line is available, and the stated out-of-hours provider is Vet24 Cambridge Village Vet Milton (website)
Structured clinic data also lists the practice as a Veterinary Nurse Training facility.
People
- •Dr Sarah (Clinical Director) – Joined February 2024 (website). Interests listed include canine and feline behaviour, and she also “enjoy[s] medicine and surgery.”
- •Reviews frequently refer to the wider team (reception, nurses, vets) rather than naming individuals. Specific examples include
- •Staff taking time to settle an anxious/barky dog before surgery (review)
- •A client describing the team’s support and compassion while their dog was dying, and that the clinic “tried all they could” (review)
Reviews
4.6 stars from 192 reviews. - Handling of anxious or difficult-to-settle dogs: one owner describes staff taking their time to calm a very barky bulldog before surgery.
- •Fast admin and access for routine care: one review mentions registering a dog in under 10 minutes as a walk-in and getting a next-day appointment for jabs.
- •End-of-life support: one owner describes compassionate help when their dog was dying and felt the team tried everything they could.
- •Wildlife help: multiple reviews say the clinic has helped with wildlife and “try their best not to” euthanise.
- •Conflicting feedback on travel/vaccine advice and charges: a 1-star review alleges the clinic gave incorrect guidance about rabies booster validity and travel paperwork, and later tried to charge much more for a required certificate.
Special Services
Animals Treated at Companion Care (Ely) Ltd
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Ely) Ltd
Opening Hours
Hours
Reviews for Companion Care (Ely) Ltd
Note: Showing the 5 most recent Google reviews out of 192 we track in total. Recent reviews may not be representative of overall sentiment.
Stephen Watts
a month ago
Always lovely here. The cats hate coming though!
kellyanne townsend
3 months ago
Absolutely amazing team from receptionist to the nurses they were so good with our bulldog and treated her amazing our bulldog is very barky but they took their time to settle her and they were outstanding highly recommend this vet thank you so much everyone that was involved in my pets surgery
kellyanne townsend
a month ago
Absolutely amazing team from receptionist to the nurses they were so good with our bulldog and treated her amazing our bulldog is very barky but they took their time to settle her and they were outstanding highly recommend this vet thank you so much everyone that was involved in my pets surgery
Wiktoria Hyde
a month ago
Awful experience and massive regret choosing this clinic. Before booking, I repeatedly asked if the rabies booster would be valid for 3 years - they assured me it would. Another vet had already offered the same 3-year vaccine for the same price, but I chose this clinic only because they were closer. After the jab, they entered it as valid for just 1 year, directly contradicting what they promised and what EU law recognises - while still charging the same price. They also gave us FALSE information about travel rules, claiming a signed invoice would be enough to cross the border into the EU. Thankfully, we checked with border control and found out this was completely untrue. Their ignorance and lack of knowledge could easily have landed our dog in quarantine abroad for three weeks and cost us thousands. When confronted, they tried to charge nearly triple the normal price for the certificate that is actually required. Dishonest, unprofessional, and unsafe. Avoid at all costs. Felt like a con.
Wiktoria Hyde
4 months ago
Awful experience and massive regret choosing this clinic. Before booking, I repeatedly asked if the rabies booster would be valid for 3 years - they assured me it would. Another vet had already offered the same 3-year vaccine for the same price, but I chose this clinic only because they were closer. After the jab, they entered it as valid for just 1 year, directly contradicting what they promised and what EU law recognises - while still charging the same price. They also gave us FALSE information about travel rules, claiming a signed invoice would be enough to cross the border into the EU. Thankfully, we checked with border control and found out this was completely untrue. Their ignorance and lack of knowledge could easily have landed our dog in quarantine abroad for three weeks and cost us thousands. When confronted, they tried to charge nearly triple the normal price for the certificate that is actually required. Dishonest, unprofessional, and unsafe. Avoid at all costs. Felt like a con.
VaultGirl101 (VaultGirll101)
4 months ago
Amazing vets practice and also the incredible care they have for wildlife. Nothing is too much effort for them and numerous times they have helped me with wildlife and are not the typical put to sleep vet they actually try their best not to! Couldn't recommend them more.
VaultGirl101 (VaultGirll101)
2 months ago
Amazing vets practice and also the incredible care they have for wildlife. Nothing is too much effort for them and numerous times they have helped me with wildlife and are not the typical put to sleep vet they actually try their best not to! Couldn't recommend them more.
Alex Tobias
2 months ago
Wonderful team who understood how to deal with my lovely dog who was dying and i wasn't able to deal with it. They tried all they could and had so much compassion to the situation. We are truly grateful for your support.
Alex Tobias
4 months ago
Wonderful team who understood how to deal with my lovely dog who was dying and i wasn't able to deal with it. They tried all they could and had so much compassion to the situation. We are truly grateful for your support.
Ben Poulson
4 months ago
Registered my Corgi in under 10 minutes from a walk-in, and got an appointment the very next day for jabs and routine care! Friendly+knowledgeable+helpful staff, easy parking, and smooth process. Couldn’t ask for more!
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