Companion Care (Ely) Ltd

- Several reviewers describe a friendly, helpful team, including fast registration, next-day routine appointments, and good support with medication queries. - Care and communication are a recurring strength: one owner said Sarah listened to their concerns, made a plan with them, and arranged prompt follow-up when their cat worsened. - Handling of anxious pets is praised, with one reviewer saying staff took time to settle their very barky bulldog before surgery.

Companion Care (Ely) Ltd is a Vets4Pets practice in Ely offering routine care, diagnostics, surgery and longer-term treatment for small animals and reptiles. Website-listed facilities include imaging, in-house lab testing, dentistry and behaviour support, and the practice is also noted as a veterinary nurse training facility. Recent feedback is largely positive about calm handling, prompt appointments and compassionate care, with one notable complaint about rabies/travel advice and related paperwork.

Services

•Routine and preventive care: vaccinations/jabs, microchipping, weight clinic, nurse clinic, and prescriptions/medication. Recent feedback includes quick registration and a next-day appointment for jabs and routine care.
•Diagnostics and monitoring: digital X-ray, dental X-ray, ultrasound, endoscopy, ECG, blood pressure monitoring, and in-house biochemistry and haematology testing. One recent reviewer specifically mentioned blood tests being taken with swift results.
•Surgery and treatment: anaesthesia, soft tissue surgery, orthopaedics, laser treatment, acupuncture, dentistry, and cancer treatment. Recent reviews include a positive account of a bulldog being carefully settled before surgery.
•Behaviour and species seen: behaviour support is listed, and Clinical Director Dr Sarah is noted as having a particular interest in canine and feline behaviour. The clinic sees small animals and reptiles.
•Other support: insurance claim processing is listed on the website. Reviews also mention the team helping with wildlife cases.
•When closed: a support line is available, and the stated out-of-hours provider is Vet24 Cambridge Village Vet Milton.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Sarah (Clinical Director): joined in February 2024. Her listed interests include canine and feline behaviour, and she is also noted as enjoying medicine and surgery. Recent reviews also praise her for listening carefully, examining thoroughly, and agreeing a treatment plan with the owner.
•Cathy: mentioned by name in a recent review for helping with medication queries.
•Wider team: reviews regularly praise the reception, nursing and vet teams for calm handling, clear support and compassion.

Reviews

Google reviews average 4.6/5 from 192 reviews. Recent feedback is mostly positive overall, with one clear complaint about pet travel advice and paperwork.

•Several reviewers describe a friendly, helpful team, including fast registration, next-day routine appointments, and good support with medication queries.
•Care and communication are a recurring strength: one owner said Sarah listened to their concerns, made a plan with them, and arranged prompt follow-up when their cat worsened.
•Handling of anxious pets is praised, with one reviewer saying staff took time to settle their very barky bulldog before surgery.
•Reviews also highlight compassionate end-of-life support and repeated help with wildlife, while one negative review alleges incorrect rabies booster and travel-document advice and a much higher charge for the required certificate.

Reviews for Companion Care (Ely) Ltd

Note: Showing the 10 most recent Google reviews out of 192 we track in total. Recent reviews may not be representative of overall sentiment.

Lynda Bowden

2 months ago

Many thanks to Cathy and her colleague for "sorting out" my queries and questions re: Paddy's medication this morning- very much appreciated X

Anne Spell

Our cat was poorly recently and their care was excellent. It is so hard to know what is best for pets and I felt that Sarah listened to my concerns, thoroughly examined him and we made a plan together of what was best for him. When he deteriorated a few days later she saw him again promptly, and thankfully now he is back to his usual self. I did not feel pressured into paying for tests, investigations or medication. We had bloods taken on the second visit and results were very swift and he did not seem distressed from this. Very grateful to have had this positive experience, and would not hesitate to recommend your clinic to family & friends. Will continue to use Ely for our pets as it feels like a vets and not a business, which is how it should be.

Stephen Watts

4 months ago

Always lovely here. The cats hate coming though!

kellyanne townsend

6 months ago

Absolutely amazing team from receptionist to the nurses they were so good with our bulldog and treated her amazing our bulldog is very barky but they took their time to settle her and they were outstanding highly recommend this vet thank you so much everyone that was involved in my pets surgery

Wiktoria Hyde

7 months ago

Awful experience and massive regret choosing this clinic. Before booking, I repeatedly asked if the rabies booster would be valid for 3 years - they assured me it would. Another vet had already offered the same 3-year vaccine for the same price, but I chose this clinic only because they were closer. After the jab, they entered it as valid for just 1 year, directly contradicting what they promised and what EU law recognises - while still charging the same price. They also gave us FALSE information about travel rules, claiming a signed invoice would be enough to cross the border into the EU. Thankfully, we checked with border control and found out this was completely untrue. Their ignorance and lack of knowledge could easily have landed our dog in quarantine abroad for three weeks and cost us thousands. When confronted, they tried to charge nearly triple the normal price for the certificate that is actually required. Dishonest, unprofessional, and unsafe. Avoid at all costs. Felt like a con.

VaultGirl101 (VaultGirll101)

Amazing vets practice and also the incredible care they have for wildlife. Nothing is too much effort for them and numerous times they have helped me with wildlife and are not the typical put to sleep vet they actually try their best not to! Couldn't recommend them more.

Alex Tobias

Wonderful team who understood how to deal with my lovely dog who was dying and i wasn't able to deal with it. They tried all they could and had so much compassion to the situation. We are truly grateful for your support.