Johnson and Scott Ltd – Vets in Ely
Clinic Overview
- Owners often praise the team’s kindness, compassion and professionalism, especially when pets are unwell or situations are stressful. - A detailed review of an urgent case involving a cat with overnight seizures highlights thorough care and proactive communication, including two phone updates during the day. - Reviews also mention positive experiences with routine and walk-in help, including check-ups, castration, and a same-day puppy parasite concern.
Johnson and Scott Ltd is a veterinary practice in Ely offering routine care alongside emergency and urgent help. Owners regularly describe the team as kind, caring and professional, with recent feedback also highlighting clear communication during stressful cases. Reviews also mention practical facilities including a spacious waiting room and parking.
Services
- •Emergency and urgent care: emergency veterinary help is listed in clinic information, and recent feedback includes urgent assessment and monitoring for a semi-feral cat after overnight seizures, with update calls during the day.
- •Routine veterinary care: owners mention general check-ups and castration as part of ongoing care.
- •Quick reassurance for new concerns: reviews describe the practice seeing a puppy with possible fleas or ticks without a booking, with a prompt check and advice.
- •Ongoing support for more complex pets: one owner specifically praises the care and support given to a special-needs dog.
- •Client communication and follow-up: reviews highlight staff answering questions, giving practical tips, and asking owners to report back on recovery.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews on cost are limited, but one owner specifically describes the practice as reasonable price.
People
- •Marie: praised for quickly checking over a new puppy when the owner was worried about fleas or ticks, answering lots of questions, and giving practical tips that helped reassure the owner.
- •Wider team: recent reviews frequently describe the staff as kind, compassionate, professional and empathetic with both pets and owners.
Reviews
Google reviews: 4.7/5 from 266 reviews. Recent feedback is overwhelmingly positive, with one isolated complaint about a phone interaction.
- •Owners often praise the team’s kindness, compassion and professionalism, especially when pets are unwell or situations are stressful.
- •A detailed review of an urgent case involving a cat with overnight seizures highlights thorough care and proactive communication, including two phone updates during the day.
- •Reviews also mention positive experiences with routine and walk-in help, including check-ups, castration, and a same-day puppy parasite concern.
- •One negative review describes a rude and obstructive phone manner, but this sits against a much larger run of highly positive feedback.
