Johnson and Scott Ltd, located in Ely, is a well-regarded veterinary clinic noted for its comprehensive services and compassionate care. It stands out with a stellar 4.7-star rating from 259 reviews on Google, indicating a strong overall client satisfaction. This high rating is bolstered by numerous positive testimonials highlighting the clinic's professional and empathetic approach, particularly in emergency situations.

The clinic offers a wide range of services, notably including 24/7 emergency veterinary care and a veterinary nurse training facility. These services underscore their commitment to both animal welfare and the education of future veterinary professionals.

Several reviews praise specific staff members for their exceptional service. For instance, Marie is mentioned for her attentiveness and helpful advice, especially appreciated by clients with urgent concerns. Such personalized care contributes significantly to the clinic’s positive reputation.

However, not all feedback is glowing. A notable negative review criticizes a phone interaction, describing the staff as rude and unprofessional. This feedback suggests an area for improvement in customer service consistency, especially in remote communications.

On the pricing front, Johnson and Scott is recognized for offering reasonable rates, making it an accessible option for pet owners in the Ely area. The combination of high-quality care, specialized services, and competitive pricing makes Johnson and Scott a reliable choice for pet owners seeking veterinary assistance. Despite the occasional negative feedback, the overwhelming majority of reviews reflect a high level of satisfaction with the clinic's services.