Clinic Overview
- Many owners describe using the practice for years, with comments pointing to strong continuity and trusted long-term care. - Recent feedback frequently praises the team’s professionalism, compassion and the way staff get to know both animals and owners. - A dental procedure is mentioned positively, with one owner saying their pet was very well cared for and recovered comfortably at home afterwards.
Northfield Vets in Ely provides small-animal veterinary care, with website-listed services including surgery, diagnostics, referrals, dental treatment and a 24-hour emergency vet service. Recent feedback is strongly positive, with many owners describing long-term relationships with the practice and praising the team’s professionalism, compassion and continuity of care. There is also occasional criticism around customer service and cost, but that sits against a much larger body of favourable comments.
Services
- •Small-animal veterinary care: The practice offers care for common household pets, with reviews specifically mentioning dogs and broader pet care over many years.
- •Surgery, diagnostics and referrals: These are listed as core services, suggesting the practice can manage routine treatment as well as cases that need further investigation or onward referral.
- •Dental treatment: Dental work is specifically mentioned by an owner, who said their pet was well looked after and came home comfortably after the procedure.
- •24-hour emergency cover: The website states a 24-hour emergency vet service.
- •Practical client support: Reviews also highlight helpful reception support, including making pet insurance claims easier to deal with.
Pricing
No published pricing information is currently available for this clinic, though one recent reviewer described the fees as very reasonable for the level of care provided.
People
- •Theo Gould (owner / vet): Frequently praised by name for knowledge, experience, compassion and long-term continuity of care; one reviewer says Theo has cared for their dogs for more than 15 years.
- •Reception team: Repeatedly described as friendly, welcoming, efficient and helpful, including support with insurance claim paperwork.
- •Wider clinical team: Recent reviews also praise the vets and wider team for professionalism, compassion and taking time to get to know pets and their owners.
Reviews
Northfield Vets has a 4.7-star Google rating from 65 reviews.
- •Many owners describe using the practice for years, with comments pointing to strong continuity and trusted long-term care.
- •Recent feedback frequently praises the team’s professionalism, compassion and the way staff get to know both animals and owners.
- •A dental procedure is mentioned positively, with one owner saying their pet was very well cared for and recovered comfortably at home afterwards.
- •Reception receives repeated praise for being welcoming and efficient, although there is also a single recent 1-star review alleging poor customer service and too much focus on money.
