Northfield Vets – Vets in Ely
Clinic Overview
Northfield Vets is a proudly independent small-animal practice, owned and run by Theo Gould (the website notes it was previously part of the Aquarius Vets group). The clinic positions itself around appointments plus a 24-hour emergency vet service, with core capabilities including surgery and diagnostics.
From the latest reviews available, owners repeatedly mention
- •Continuity over many years (multiple reviewers describe using the practice for years/15+ years).
- •Dental work being carried out (one owner describes their pet coming home “from his dental” and being well looked after).
- •Practical admin help, such as the reception team making pet insurance claims easier.
One reviewer reports a sharply different experience, alleging poor customer service and a focus on money over welfare.
Services
Services and capabilities explicitly mentioned on the website and in reviews include
- •Small-animal veterinary care (website states “small animals”; reviews mention dogs and other pets).
- •Veterinary surgery (listed on the website).
- •Animal diagnostics (listed on the website).
- •Referrals (listed on the website).
- •Dental treatment (a review describes a pet returning home after “his dental”).
- •24-hour emergency vet service (stated on the website).
People
- •Theo Gould (owner / vet): Frequently named in reviews. Owners describe long-term care for their pets over many years and reference Theo’s “knowledge” and “expertise.” One review refers to Theo as “her,” while others use the name without specifying—so only the name is clear from the sources.
- •Reception team: Mentioned for being welcoming/efficient and specifically for helping make a pet insurance claim easy.
Reviews
Google rating: 4.7 stars from 64 reviews. “”
- •Long-term relationships and continuity: multiple owners say they’ve used the practice for years (including one citing 15+ years with multiple dogs).
- •Procedure-specific feedback: one owner highlights good care around a dental procedure.
- •Front-desk support: reception is credited with being efficient and helping with insurance claim paperwork.
- •Conflicting experiences: alongside many enthusiastic 5-star reviews, one 1-star review alleges terrible customer service and that the clinic “only care about the money,” which conflicts with the majority of comments about compassion and welfare-focused care.
Animals Treated at Northfield Vets
Animals We Treat
Companion Animals
Opening Hours – Northfield Vets
Opening Hours
Hours
Reviews for Northfield Vets
Note: Showing the 5 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.
Carrie Richardson
in the last week
I'd give them more stars if I could. Theo and ALL the team at Northfield are amazing - we've used them for years now and cannot fault the care and attention my pets and ourselves as owners have received over this time.
AMY MILBURN
a month ago
Wonderful staff who get to know animals and their owners. The vets themselves are wonderful and very compassionate.
Hayley Renni
3 months ago
Fabulous place. Been using them for our dogs for years. Theo Gould is a knowledgeable and compassionate vet and reception staff are friendly and helpful.
Hayley Renni
5 months ago
Fabulous place. Been using them for our dogs for years. Theo Gould is a knowledgeable and compassionate vet and reception staff are friendly and helpful.
Ellie Bland
4 months ago
I would add more stars if possible, the team here are superb and understand that our pets are important family members. My Brian came home from his dental this evening and the vets took great care of him. The pricing is very reasonable considering the level of care and attention they provide. I'm really grateful to have such a high quality vetinary practice that is close to home. Thank you for taking such good care of my boy, he is now snuggled up with a belly full of food, dozing off to his favourite TV show, all happy to be home💕
Ellie Bland
6 months ago
I would add more stars if possible, the team here are superb and understand that our pets are important family members. My Brian came home from his dental this evening and the vets took great care of him. The pricing is very reasonable considering the level of care and attention they provide. I'm really grateful to have such a high quality vetinary practice that is close to home. Thank you for taking such good care of my boy, he is now snuggled up with a belly full of food, dozing off to his favourite TV show, all happy to be home💕
Stephen Butcher
11 months ago
Terrible customer service. Only care about the money not the welfare of animals
Simon Taylor
a year ago
The team at Northfield vets are simply brilliant! The reception team are the most welcoming and most efficient, helping you make a pet claim so easy to do and our vet Theo is remarkable. Her knowledge and experience is the best you’ll experience and on top of all of that, the team are caring, loving people who do an amazing job, day in, day out with yours pets health at the forefront of everything they do. #1 Team
Lynda Allett
a year ago
An absolutely top class practice. The staff are friendly, helpful and responsive. Theo is a wonderful vet, she has cared for my four dogs for more than 15 years. Thank you Theo, your expertise, your kindness and your caring and compassionate way shines through. I feel so reassured my beloved westies are always in the very best of hands.
Stanislav Muzhevskyy
5 years ago
Fabulous place to visit by yourself or with your family and friends. Plenty of sun lounges and benches to stop for a picnic and enjoy the scenery. Beautiful flower displays and walks around the estate.
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