Clinic Overview
- Recent feedback is mixed overall, with several positive comments about a kind, approachable team and some strong complaints about fees and management responses. - Long-term clients praise the appointment experience, saying it is easy to book with either a nurse or a vet and that staff are understanding of pets with behavioural challenges. - One recent reviewer highlighted the clinic’s helpfulness in an unusual situation, saying staff quickly took in and treated a poorly hedgehog.
Pet Doctors Ely is a CVS-owned branch of the Pet Doctors Veterinary Group and is listed as a Veterinary Nurse Training practice. It is a small-animal clinic offering routine care alongside in-house diagnostics, including imaging and lab work, and the website lists RCVS General Practice and Cat Friendly Clinic (Silver) accreditation. Recent feedback suggests a mixed picture: many owners describe a friendly, understanding team, while some complaints focus on fees and management handling.
Services
- •General veterinary care: consultations with vets and nurses, vaccinations, parasite control, microchipping, neutering, dentistry, and other surgery.
- •Nurse-led support: the clinic website lists nurse clinics including six-month health checks and blood pressure checks; recent reviewers also mention being able to book with either a nurse or a vet without difficulty.
- •Diagnostics: X-ray, ultrasound, and an in-house laboratory are listed on the website.
- •Routine pet care: grooming/nail clipping and anal sac expression are listed, along with home visits and GB pet travel documentation.
- •Species seen: dogs and cats, plus small pets including rabbits, hamsters, guinea pigs, gerbils, and ferrets.
- •Examples from recent feedback: one reviewer praised the team for taking in and treating a sick hedgehog they had found.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. In one reviewed case involving a cat’s leg infection, the owner cited £113.40 for the first visit with two injections, £74.13 for a follow-up with another injection, and £50.31 for a further repeat consultation. Recent reviews are mixed on value: some describe the clinic as expensive or object to follow-up charges, while another owner said they did not feel pushed into extras such as expensive food.
People
- •Suzanne (reception): specifically praised by name for being friendly, polite, and remembering small details.
- •Wider team: recent reviewers describe the vets, nurses, and reception staff as friendly, understanding, and caring, with one long-term client highlighting supportive handling around a dog that does not tolerate other dogs well.
- •Mixed management feedback: while clinical staff are often spoken of warmly, some negative reviews criticise management attitude, particularly around fees and complaints.
Reviews
Google rating: 4.5/5 from 90 reviews.
- •Recent feedback is mixed overall, with several positive comments about a kind, approachable team and some strong complaints about fees and management responses.
- •Long-term clients praise the appointment experience, saying it is easy to book with either a nurse or a vet and that staff are understanding of pets with behavioural challenges.
- •One recent reviewer highlighted the clinic’s helpfulness in an unusual situation, saying staff quickly took in and treated a poorly hedgehog.
- •The main negative theme is cost and complaint handling, including objections to quoted prices and to being charged for a very brief follow-up consultation.
