Dog & Cat Vets in Ely

## Summary Isle Veterinary Group (listed as **Isle Veterinary Group Limited**) offers a **24 hour emergency service** and is also a **veterinary nurse training facility**. From the website and recent reviews, it appears set up for both routine care (puppy checks, vaccinations, microchipping) and urgent same-day problems (for example, a cat seen promptly after an attack, and a dog assessed quickly after going lame). Owners repeatedly describe **unrushed, thorough examinations** (including a full puppy check and time for feeding questions), and several reviews mention being **seen quickly when it mattered** (late-afternoon call leading to prompt appointment; a Friday visit followed by being seen first thing Saturday). ## Services - **24 hour emergency service** (stated on the clinic website summary). - **Urgent injury/wound assessment** (example: cat seen promptly after being attacked). - **Lameness assessment and treatment** (example: suspected sprain; anti-inflammatory medication provided and rest from agility advised). - **Puppy/young pet routine care**: - **Vaccinations** - **Microchipping** - “Puppy check” described as thorough, with time for owner questions (e.g., feeding). - **Parasite prevention** referenced via a plan that includes **monthly worming and flea treatment**. - **Nail trimming and anal gland care** mentioned as included within a plan. - Website mentions **“Video Vet”** and provides **pet advice** content (blog/pet advice). ## Pricing - A **Pet Club** plan is mentioned in a recent review as **“under £20 a month”**, including **monthly worming and flea treatment**, plus **nails and anal glands**, and **regular checks/general care** (as described by the reviewer). ## People - Vets are described in reviews as **listening and answering questions**, and not rushing appointments (example: a detailed puppy check where the vet “checked everything” and discussed feeding). - Reception is described as **welcoming** in multiple accounts (e.g., “extremely welcoming reception”; being welcomed warmly on arrival). - Team handling of multiple pets is mentioned (example: staff looked after an owner’s other dog while the lame dog was being examined). ## Reviews **4.6 stars from 410 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access when urgent**: prompt appointment after a late-afternoon call for an injured cat; seen quickly after weekend lameness; first-thing Saturday follow-up after a Friday visit. - **Thorough, unrushed consults**: detailed puppy health check and time taken to address feeding questions. - **Clear explanations and practical plans**: reassurance when injury seemed less severe (sprain), with medication and rest advice. - **Plan value noted by at least one owner**: Pet Club described as under £20/month with monthly parasite treatment plus routine extras (nails/anal glands/checks).

## Summary Johnson and Scott Ltd offers both routine veterinary care and urgent help, and is also listed as a **veterinary nurse training facility**. Based on recent reviews, the practice appears set up to handle **same-day urgent situations** as well as ongoing care: one owner brought in a semi-feral cat after **seizures overnight** and describes the team as thorough, with **two phone update calls during the day** and a request to **send progress updates after discharge**. Another review mentions being seen **without a booking** for a new puppy check when the owner was worried about fleas/ticks. Feedback is mostly very positive, though one reviewer reports a **rude, difficult phone conversation**, which conflicts with the many comments about helpful communication. ## Services - **Emergency veterinary services** (listed in clinic data as 24/7 or extended-hours emergency care). - **Urgent assessment and monitoring**, including a cat seen after **overnight seizures**, with daytime status updates to the owner (reviewed experience). - **General check-ups** (mentioned by owners). - **Castration** (mentioned by an owner whose dog had routine care plus emergency visits). - **Parasite concern checks** (a puppy was checked for possible **fleas/ticks** without a booking, per review). - **Support for special-needs dogs** (owner notes care and support for a “special needs dog”). ## People - **Marie**: mentioned by name in a review for quickly checking over a new puppy when the owner was concerned about fleas/ticks, **answering many questions**, and giving **practical tips** that reassured the owner. ## Reviews **4.7 stars from 263 reviews.** Themes below are drawn from the latest written reviews available to us. - **Proactive communication during cases:** examples include **two phone update calls** during a day of treatment and asking the owner to **report back on recovery**. - **Help with urgent, stressful situations:** seizures overnight in a semi-feral cat; owners describe staff as considerate and meticulous in what could be done. - **Routine care alongside emergencies:** general check-ups and **castration** are mentioned in addition to emergency trips. - **Walk-in help noted:** one owner reports being seen **without a booking** for a puppy health concern. - **A minority report of poor communication:** one reviewer describes a single phone interaction as **rude and obstructive**, contrasting with other reviews praising helpfulness.

## Summary Northfield Vets is a **proudly independent** small-animal practice, **owned and run by Theo Gould** (the website notes it was previously part of the **Aquarius Vets** group). The clinic positions itself around **appointments** plus a **24-hour emergency vet service**, with core capabilities including **surgery and diagnostics**. From the latest reviews available, owners repeatedly mention: - **Continuity over many years** (multiple reviewers describe using the practice for years/15+ years). - **Dental work** being carried out (one owner describes their pet coming home “from his dental” and being well looked after). - **Practical admin help**, such as the reception team making **pet insurance claims** easier. One reviewer reports a sharply different experience, alleging poor customer service and a focus on money over welfare. ## Services Services and capabilities explicitly mentioned on the website and in reviews include: - **Small-animal veterinary care** (website states “small animals”; reviews mention dogs and other pets). - **Veterinary surgery** (listed on the website). - **Animal diagnostics** (listed on the website). - **Referrals** (listed on the website). - **Dental treatment** (a review describes a pet returning home after “his dental”). - **24-hour emergency vet service** (stated on the website). ## People - **Theo Gould (owner / vet)**: Frequently named in reviews. Owners describe long-term care for their pets over many years and reference Theo’s “knowledge” and “expertise.” One review refers to Theo as “her,” while others use the name without specifying—so only the name is clear from the sources. - **Reception team**: Mentioned for being welcoming/efficient and specifically for **helping make a pet insurance claim easy**. ## Reviews **Google rating: 4.7 stars from 64 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Long-term relationships and continuity:** multiple owners say they’ve used the practice for years (including one citing 15+ years with multiple dogs). - **Procedure-specific feedback:** one owner highlights good care around a **dental** procedure. - **Front-desk support:** reception is credited with being efficient and helping with **insurance claim** paperwork. - **Conflicting experiences:** alongside many enthusiastic 5-star reviews, one 1-star review alleges **terrible customer service** and that the clinic “only care about the money,” which conflicts with the majority of comments about compassion and welfare-focused care.

## Summary Companion Care (Ely) Ltd is part of the Companion Care group. The clinic describes itself as a modern, well-equipped practice and lists facilities such as an in-house laboratory, operating theatre, digital X‑ray, ultrasound, separate cat and dog wards, and an isolation unit. Based on the website and recent reviews, it appears set up for both routine care (vaccinations/jabs, microchipping, weight clinics) and more involved work (soft tissue surgery, orthopaedics, dentistry including dental X‑ray, and cancer treatment). Recent reviews include concrete examples such as staff taking time to settle a “very barky” dog before surgery, registration handled quickly with a next-day appointment for jabs, and multiple accounts of the team helping with wildlife and trying to avoid euthanasia where possible. A notable negative review describes incorrect advice about rabies booster duration and travel documentation, and alleges a later attempt to charge much more for the required certificate—something to be aware of if you need travel-related paperwork. ## Services From the clinic’s website, services and capabilities include: - **Routine and preventive care:** vaccinations/jabs (mentioned in reviews), microchipping, weight clinic, nurse clinic, prescriptions/medication - **Diagnostics & monitoring:** digital X‑ray, **dental X‑ray**, ultrasound, endoscopy, ECG, blood pressure monitoring, in-house lab testing (biochemistry and haematology) - **Surgery:** surgery/anaesthesia, **soft tissue surgery**, **orthopaedics** - **Additional treatments:** laser treatment, acupuncture, dentistry, cancer treatment - **Behaviour support:** behaviourist; the clinic’s Clinical Director is noted as having a particular interest in canine and feline behaviour (website bio) - **Species seen:** small animals and reptiles (website) - **Insurance:** insurance claim processing (website) - **When closed:** a support line is available, and the stated out-of-hours provider is Vet24 Cambridge Village Vet Milton (website) Structured clinic data also lists the practice as a **Veterinary Nurse Training facility**. ## People - **Dr Sarah (Clinical Director)** – Joined February 2024 (website). Interests listed include **canine and feline behaviour**, and she also “enjoy[s] medicine and surgery.” - Reviews frequently refer to the wider team (reception, nurses, vets) rather than naming individuals. Specific examples include: - Staff **taking time to settle an anxious/barky dog** before surgery (review) - A client describing the team’s support and compassion while their dog was dying, and that the clinic “tried all they could” (review) ## Reviews **4.6 stars from 192 reviews.** Themes below are drawn from the latest written reviews available to us. - **Handling of anxious or difficult-to-settle dogs:** one owner describes staff taking their time to calm a very barky bulldog before surgery. - **Fast admin and access for routine care:** one review mentions registering a dog in under 10 minutes as a walk-in and getting a next-day appointment for jabs. - **End-of-life support:** one owner describes compassionate help when their dog was dying and felt the team tried everything they could. - **Wildlife help:** multiple reviews say the clinic has helped with wildlife and “try their best not to” euthanise. - **Conflicting feedback on travel/vaccine advice and charges:** a 1-star review alleges the clinic gave incorrect guidance about rabies booster validity and travel paperwork, and later tried to charge much more for a required certificate.

## Summary Pet Doctors Ely is part of the Pet Doctors Veterinary Group (established in 1998) and is listed in the clinic data as a **Veterinary Nurse Training** facility. The Pet Doctors website describes a small‑animal practice offering routine care plus in‑house diagnostics (including imaging and lab work) and lists accreditations such as **RCVS General Practice** and **Cat Friendly Clinic (Silver)**. From the latest reviews available to us, decision-relevant specifics include: - Owners describe being able to book appointments with **either a nurse or a vet** without problems. - One reviewer says the team **took in and treated a “poorly hedgehog”** they found, without hesitation. - Some owners specifically value that they **didn’t feel pushed into extras** (example given: not being pushed to buy “expensive food”). - Multiple reviews raise concerns about **fees and management attitude**, including a dispute over being charged a repeat consultation for a very brief follow-up. ## Services Services and capabilities mentioned on the Pet Doctors website include: - Consultations and nurse clinics (including **six‑month health checks** and **blood pressure checks**) - Vaccinations, parasite control, microchipping - Neutering and other surgery - Dentistry - Diagnostic tests and imaging (website lists **X‑ray**, **ultrasound**, and an **in‑house laboratory**) - Grooming/nail clipping and anal sac expression - Home visits - Pet travel documentation (GB) Species listed on the website include dogs and cats, plus small pets such as rabbits, hamsters, guinea pigs, gerbils, and ferrets. ## Pricing Prices mentioned in reviews (for one cat’s leg infection treatment and follow-ups): - Visit with **2 injections**: **£113.40** - Follow-up with **another injection**: **£74.13** - Further follow-up described as a very brief check, charged as a repeat consultation: **£50.31** - The same reviewer states the total spent across these visits was **£187.53** Another reviewer alleges they were quoted **4.5×** what they were quoted by their vet elsewhere (no £ amount given). ## People Named staff member: - **Suzanne (reception)** — one reviewer says she “remembers small details” and is “friendly and polite.” How the team is described (with examples): - Several reviews mention staff being supportive with handling preferences/behaviour, e.g., an owner says they **didn’t feel judged** when explaining their dog “won’t tolerate other dogs,” and that their dog is keen to go into the clinic. - Reviews conflict on the overall experience: some describe **caring vets/nurses**, while others single out **management attitude** and refusal of a refund request. ## Reviews **Google rating: 4.5 stars from 90 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Helpfulness in unusual situations:** one reviewer says the clinic took in and treated a sick hedgehog they found. - **Appointment experience:** one long-term client reports easy booking with either nurse or vet, and feeling supported around a dog-reactivity issue. - **Costs and management approach are a recurring negative:** multiple 1‑star reviews focus on fees and how management handled complaints (including a refusal to refund a repeat consultation charge after what the reviewer described as a very short check). - **Mixed signals within the same experience:** one reviewer criticises the “fee regime and management attitude” while also describing the clinical staff as “super caring and lovely.”